Department: Information Technology

Position Summary:
Supervisor of Computer Operations is a hands on leadership/technical support position. Responsibilities include: the direct supervision of MVPs 24 X 7 IT Computer Operations resources; the leadership, scheduling and performance management of the Computer Operations staff; the management of production support; batch and print operations; being a lead resource in problem/change/risk management and subsequent resolution and root cause analysis; being a resource in setting direction for Computer Operations; the development and maintenance of documentation; scripting and testing of Business Continuity/Disaster Recovery plans; media vaulting; serving as a lead and technical resource on assigned IT/Operations projects; possess strong interpersonal, sound judgment and communication skills in working with and supporting cross functional teams, lines of business, users and vendors in implementing and introducing new systems/tools and procedures into MVPs Computer Operations environment; flexibility to work holidays, weekends and off shifts as well as travel as required. Perform other duties as assigned.

Requirements:

• AAS or BS in Computer Science discipline or equivalent combination of education and experience. Minimum 5+ years of proven and progressive hands on and technical experience in a Computer Operations working with multiple platforms/systems. Minimum of 2 years supervision/leadership in a large Computer Operations environment required. Experience in a healthcare/insurance environment preferred.
• Must be proficient in Microsoft Windows operating system (Outlook, Excel, Powerpoint, Word, Access); Unix/Linux experience desired. Knowledge of Facets, MACESS and maxMC a plus.
• Extensive and demonstrated leadership/supervision/performance management experience in a high impact, high availability 24 X 7 Data Center environment. Strong technical, analytical, problem solving and change management experience and skills.
• Experience in the development and maintenance of documentation. Excellent interpersonal and communication skills to effectively interact with staff, users and vendors.
• Flexibility in being able to be on call in managing a 24 X 7 Computer Operations environment. Ability to use sound judgment and make sound decisions. Control-M scheduler/Remedy knowledge and experience desired.

Status: Full Time

Type: Exempt

In order to be considered for this position, please apply online. Questions? Please Contact: