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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Expedited Coverage Determination



Coverage Determination Exception


This website provides information for 2016 Medicare Advantage plan options. Enrollment for 2016 Medicare Advantage plan options is open from October 15 – December 7, 2015.


MVP Medicare Advantage Plans

GoldValue with Part D (HMO-POS), Preferred Gold with and without Part D (HMO-POS), Gold PPO with Part D (PPO), and BasiCare with Part D (PPO) plan members select the New York or Vermont county where you live*:


SmartFund MSA™ plan member information


If your coverage is through your former employer:

*Not all MVP Medicare Advantage plans are offered in all counties throughout New York and Vermont.

  • Rochester/Buffalo Region:
    Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, or Yates counties in New York.
  • Capital District Region, Southern Tier Region:
    Albany, Broome, Cayuga, Chenango, Columbia, Cortland, Essex, Fulton, Greene, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Tioga, Tompkins, Warren or Washington counties in New York.
  • Central New York Region and Vermont Region:
    Herkimer, Madison, Oneida, Onondaga, Oswego, or Otsego counties in New York; or Addison, Bennington, Chittenden, Lamoille, Rutland, or Washington counties in Vermont.
  • Hudson Valley Region:
    Dutchess, Orange, Putnam, Ulster or Westchester counties in New York.


MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.  The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next. 



Updated October 2015

Y0051_2806 Approved