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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Expedited Coverage Determination



Coverage Determination Exception



MVP Medicare Advantage Plans

GoldValue with Part D (HMO-POS), Preferred Gold with and without Part D (HMO-POS), Gold PPO with Part D (PPO), and BasiCare with Part D (PPO) plan members select the New York or Vermont county where you live*:


SmartFund MSA™ plan member information


If your coverage is through your former employer:

*Not all MVP Medicare Advantage plans are offered in all counties throughout New York and Vermont.

  • Rochester/Buffalo Region:
    Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, or Yates counties in New York.
  • Capital District Region, Southern Tier Region:
    Albany, Broome, Cayuga, Chenango, Columbia, Cortland, Essex, Fulton, Greene, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Tioga, Tompkins, Warren or Washington counties in New York.
  • Central New York Region and Vermont Region:
    Herkimer, Madison, Oneida, Onondaga, Oswego, or Otsego counties in New York; or Addison, Bennington, Chittenden, Lamoille, Rutland, or Washington counties in Vermont.
  • Hudson Valley Region:
    Dutchess, Orange, Putnam, Ulster or Westchester counties in New York.


MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.  The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next. 



Updated October 2015

Y0051_2806 Pending