To access your benefits, claims, and account information,

Please go to the
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section of the website

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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Expedited Coverage Determination



Coverage Determination Exception




Medicare Advantage Plans - Rochester/Buffalo Region

This website provides information for 2016 Medicare Advantage plan options. Enrollment for 2016 Medicare Advantage plan options is open from October 15 – December 7, 2015.


Note: Refer to the list of MVP Medicare Advantage Plan regions to confirm this is the right information for the plans available to you.

2016 Plan Information

Medicare Advantage Plans

View and Pay Your Bill Online


Online Payment System (eBilling) Help Guide – A Convenient Way to Pay Your Monthly Premium



2015 Plan Information


Part D (Prescription Drug Coverage)

Part D Prescription Drugs









Forms & Publications

Forms & Publications


Live Well (Wellness Programs)

Live Well


Government & State Agencies



Last updated October 2015

Important Information

MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.  The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next. 


Medicare beneficiaries may also enroll in Preferred Gold HMO-POS, GoldValue HMO-POS, Gold PPO and/or BasiCare PPO through the CMS Medicare Online Enrollment Center located at



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