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Mail Order Frequently Asked Questions

MVP Health Care wants to make it more convenient for you to get the medicine you need to take on life and live well. Our mail service pharmacy, the Medco Pharmacy, provides a home delivery service designed to make it easier for you to get maintenance medications, those drugs that you take on a regular basis to treat ongoing medical conditions such as diabetes, high blood pressure or heart disease.


Below are answers to questions often asked about the mail service benefit with the Medco Pharmacy.

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What are the advantages of using the Medco Pharmacy?
When you order qualified maintenance drugs through mail service, you can get up to a 90-day supply of medication and have the convenience of delivery right to your home or business.  Some MVP plans also offer discounted co-payments when you use the mail service.

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What prescriptions can be filled through the Medco Pharmacy?
Click here to search our database for the mail order status of your medication. If your medication is included in our database and listed as "Available from the Medco Pharmacy," you may obtain up to a 90-day supply with a valid prescription from your doctor. If your medication is not in our database, contact the Customer Care Center at the phone number on your identification card.

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How do I get prescription drugs through the Medco Pharmacy?
Follow the instructions for "Filling a New Mail Order Prescription". All necessary forms and detailed ordering and payment instructions can be found here.

 

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I have a prescription on file at a retail pharmacy. Can I order refills from the Medco Pharmacy?

Yes, but you must get a new prescription from your doctor then follow the "Filling a New Mail Order Prescription" instructions.

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How do I order refills?
Refills are easy with the Medco Pharmacy, because you can order via the phone, mail or online. Simply visit Medco at www.medco.com.


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How long will it take to receive my prescription?
We recommend that you order new prescriptions two to three weeks before you will need your medications to save on rush delivery charges and avoid possible problems if your shipment is delayed. Refills are generally filled and received in less than two weeks. Click here for common reasons why your mail order shipment may be delayed.


You can track the status of your mail order by visiting www.medco.com and clicking “Order Status.” You can find out when your prescription was received, the status of your order, the date that your order was mailed or is expected to be mailed, as well as other information. The date that your prescription is expected to be mailed may change, so you should track the order periodically until the prescription has been mailed.

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How much medication can I order?
You can order up to a 90-day supply of maintenance medications. Prescriptions for less than a 90-day supply can be ordered through mail order but you may not save money on your co-payments.  It is important to note that many MVP pharmacy benefits have a 90-day copay at mail.  This means that you will be charged for a 90-day supply even if your prescription is filled for less, so you should always have your doctor write mail order prescriptions for a 90-day supply to get the most out of your benefit.

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Will I have to pay a co-payment for my drugs?
Yes. Co-payments apply to mail order purchases, but are usually reduced when compared to the same amount of medication obtained elsewhere. Follow the payment instructions on the  How to Order Your Prescriptions by Mail page. For more information on your specific mail order co-payments, check your prescription drug rider and/or benefit documents.

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What if I have percentage (ex. 50%) drug coverage?
With 50-percent drug coverage, you would pay 50 percent of the discounted mail order price for each medication purchased–saving you money.

 

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Can I speak with a pharmacist if I use the mail service benefit?
Yes! Pharmacists are available to answer questions or concerns regarding your medication toll-free at 1-800-716-3752. In an emergency, a pharmacist will respond to your call promptly 24 hours a day.

 

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