Back to Pharmacy

Filling a New Mail Order Prescription


Follow these five simple steps:

 

1) Determine if the medication you take is available through the Medco Pharmacy. Click here to search our database. If your medication is listed as "Available from the Medco Pharmacy," you may order up to a 90-day supply. If your medication is not in our database, contact the Member Services department at the phone number listed on your identification card.

 

2) Get a prescription from your doctor. For your first order, ask your doctor to write two prescriptions, one for up to 30 days to be filled at your local pharmacy and one for up to 90 days to be sent to the Medco Pharmacy.

 

3) Obtain and complete all mail service forms as follows :

  • Health, Allergy & Medication Questionnaire (HMQ)
    This form must be completed the first time you use your mail service benefit and anytime there
    is a change in your health status or medication history. Make sure you list all medications you
    list all medications you take including over-the-counter and herbal products. Information
    provided on this form helps to protect against potential drug interactions that may lead to
    medical complications.

  • the Medco Pharmacy Order Form
    You may download the form here or contact our Member Services department at the phone
    number listed on your identification card.

 

*Downloading the order form requires the Adobe Acrobat Plug-in. If you do not have it, get the plug-in here.

 

You may also obtain the Medco Pharmacy forms by calling Medco directly at 1-800-716-3752.  TTY Users may call 1-800-759-1089.

 

4) Determine your copayment. Generally, members will receive three months of maintenance medications for a reduced co-payment . If your health plan includes a 50% prescription benefit, you will pay 50% of the discounted mail order price. Payment must be included with all orders. Credit cards are the preferred method of payment however checks and money orders are accepted.

 

5) Mail in your order. After you have completed the the Medco Pharmacy Order Form and the HMQ Form (must be filled out the first time you use the Medco Pharmacy), attach your 90-day prescription(s) and include your co-payment or credit card information and send everything to:


        Medco
        P.O. Box 30493
        Tampa, FL 33630-3493

 

You should receive your prescription(s) within 2-3 weeks.