First Time User Instructions

As MVP integrates our core systems and applications providers will have two different logins to the MVP Web site. Providers will need to login differently in situations where they want to view information relating to a patient with an ID number that starts with “8” and viewing information relating to a patient with an ID number that starts with a letter or has a claims address in Rochester, NY.

If your patient's Member ID starts with:

• Number 8 OR Claims Address is Schenectady, NY

After initial login you will be prompted to create a new password.
Your MVP Payee ID will remain as your user name.

• Letter OR Claims Address is Rochester, NY

Please fill out the registration form and our eSupport Helpdesk will contact you with your new login information.

For CIGNA patients please visit www.cignaforhcp.com