Beyond all of the accolades for MVP quality (of which we are extremely proud),
the thing we will always be most proud of is member satisfaction - keeping our
members not only healthy, but happy too!
The following quotes are taken from real letters from real MVP members:
"I was having some severe pain in my tooth. Wondering if I was covered for this type
of urgent situation, I called the MVP Health Care After Hours number. To my shock I spoke
with a registered nurse at midnight on a Friday evening! She addressed the dilemma and gave me options. She assured
me that it was okay for me to go immediately to the emergency room and highly recommended it. Barbara,
the nurse, seemed to take my problem to a personal level. She even suggested following up with my Primary
Care Physician and took the time to call me the next night to see how I was feeling. This type of service
can't go unrecognized. I thank everyone responsible..for being on the patient's side."
C. Majewski
Amsterdam, NY
"Your organization has enabled me to have access to the quality care I need to
recover and get my life back. Your employees have become real people who genuinely
care about me as a person. In essence, MVP has become part of my support network
in fighting this battle with cancer!"
K. LaVoy
Burnt Hills, NY
"During my infant son's liver transplant and throughout his months of follow-up care,
MVP was there for us whenever we needed them."
M. Kressner
Gansevoort, NY
"My husband and I both are very grateful for the excellent insurance coverage MVP has
provided. When we hear the negative coverage the media has been giving HMO's in general
it disturbs us. Our experience with MVP has been very good."
J. Pry
Amsterdam, NY
"When I needed a level of care that was unavailable within MVP's network, I was granted
approval to seek that care elsewhere. My experience with MVP has been a positive one:
Your decision was made after reviewing the medical facts, not the bottom line."
M. Clark
Red Hook, NY
"At a time when HMO's are criticized for their cost-cutting measures, MVP is to be
commended for putting the patient first."
S. Mazzone
Scotia, NY
"We've never had any problems and never had a reason to change."
E. Kelly
Niskayuna, NY
