MVP health plans feature networks with thousands of leading doctors and facilities—from top specialists and physicians to urgent care centers and labs close to home. Use the tools and information below to make sure you can get the care you need when you need it.

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Search by name or facility type within a defined area.

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Compare Hospitals

Use medical condition and location information to get quality ratings, patient safety ratings, awards and more.

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24/7 Nurse Advice Line

Whether you have a question related to diabetes, an insect bite, a rash, or general question about your health, expert advice is just a phone call away, even on weekends, when you call our 24/7 Nurse Advice Line with any non-emergency questions. Call 1-888-687-6277 , toll free, or sign in to email a nurse via our secure online form.

Frequently Asked Questions

• How to access MVP’s national provider network.

  MVP has a national network of doctors and other health care providers that is made possible through an alliance with Cigna.

  If your MVP ID card has Cigna’s logo on the front, then you can likely access Cigna’s exclusive network of nearly 670,000 health care professionals and 5,600 hospitals and health care facilities.

  

  Please note: Cigna network access is dependent on plan type. Some Commercial plans only allow members to access the Cigna network for urgent and emergency care, while traveling outside of the service area.

  Not sure if your health plan includes national network coverage?

  Check your health plan documents or call MVP at the phone number shown in the Member section on the back of your health plan ID card.

  
  

• What to do if you need immediate care when traveling.

  Medicaid Managed Care and Harmonious Health Care Plan

  If you travel outside of the United States, you can get urgent and emergency care only in the District of Columbia, Puerto Rico, the Virgin Islands, Guam, the Northern Mariana Islands, and American Samoa.

  If you need medical care while in any other country, including Canada and Mexico, you will have to pay for it.

  Child Health Plus

  We will provide urgent and emergency care in the United States, District of Columbia, Puerto Rico, the Virgin Islands, Guam, the Northern Mariana Islands, American Samoa, Canada, and Mexico.

  *Note: MVP reserves the right to retrospectively determine if the visit is of an emergency nature.

  
  

• When to choose emergency vs. urgent care.

  If you believe you have an emergency medical condition, seek help immediately at the nearest hospital or health care facility. You do not need your Primary Care Physician or MVP Health Care to approve emergency care.

  MVP Health Care members are covered for medically-necessary emergency care anywhere in the world—24 hours a day.

  If you need medical attention immediately for an unforeseen illness or injury, but your health is not in serious danger, go to the nearest Urgent Care Center.

  When to Go to the Emergency Room

  Ask yourself “Is there an immediate danger to my life?” or “If I don’t get help right away, will it permanently affect my health?” If your answer is “yes” to either question, you have an emergency.

  When to Seek Urgent Care

  Urgent care is a smart choice when you need medical attention right away, but your health is not in serious danger. Examples may include severe sore throat, sprains and strains, ear or eye infection, fever or flu.

  Find a Facility Near You

  Whenever possible, call your doctor before going to the emergency room. They should be able to advise you. Typically, an answering service for your doctor’s office will take your call after regular hours and have someone call you back. However, go directly to the nearest emergency facility or call 911 if you are in a situation where you can’t call your doctor first, or you feel it is a life-threatening emergency.

  Note: Emergency/urgent care services obtained at an Emergency Room or Urgent Care Center do not require approval by your Primary Care Physician (PCP) or MVP Health Care, but you are encouraged to notify your PCP after treatment to arrange for follow-up care.

  
  

• Where can I find Providers for Foster Care Children?

  • Providers for Foster Care Children (PDF)

  
  

Learn More about Physicians in Your Area

• NY physician profiles

Questions on health? Access MVP’s Healthwise® Knowledgebase.

Find the latest information on any of more than 6,000 health topics. Use our interactive decision tools, check symptoms, research medications and more.

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Additional Resources

Here are some additional resources to help you make informed decisions about your health and well-being.

• Centers for Disease Control and Prevention
• Mayo Clinic