Looking for benefits information? Need to check the status of a claim? Sign in below to access account information, online tools and resources, and more.

Create an online account

MVP’s online account experience is a faster, simpler way  to access all the helpful information and resources you rely on. View, order, and print ID cards, find detailed claims, and see up-to-date information on deductibles and limits. Plus, access WellBeing Rewards, or get virtual care through Gia®.

Sign up at my.mvphealthcare.com.


How to renew

We’ll guide you through the process of renewal in your current program or help you enroll in the program that meets your needs today. Renewal is an annual requirement.

  • How to renew Medicaid Managed Care.

    If you signed up for Medicaid Managed Care through NY State of Health, The Official Health Plan Marketplace, you will receive notification from the NYSOH and you can renew online by visiting nystateofhealth.ny.gov. Select Individuals & Families to sign in to your online account. You may also call the Marketplace at 1-855-355-5777.

    Most people who did not enroll through the NY State Marketplace will receive a letter from their local County Department of Social Services and the NYSOH explaining how to renew their eligibility.

    Individuals receiving community-based long-term services will receive a letter from the local County Department of Social Services with additional renewal instructions.

    If you have any questions about renewing your coverage or need assistance, please call the MVP Customer Care Center at 1-800-852-7826 or contact us.

How to apply

MVP is here to help!

  • MVP Marketplace Facilitated Enrollers will meet with families and individuals at convenient times and locations to help with completing the application, gathering needed documents and submitting the application. Call 1-800-825-5687 to set up an appointment or get started here.
  • Marketplace Facilitated Enrollers are available to residents of Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington and Westchester counties.

Additional resources

Member FAQs

Get answers to everything from using your plan and understanding your benefits, to ordering prescriptions, and more.