Contact Us

Sign in to Availity to submit professional and facility claims online, track their status, resolve issues, and address denials as needed.

provider contacting mvp

Contact Information for Participating Providers

If you are an MVP Provider and need assistance, use the links below to find your designated MVP Professional Relations Representative.

Provider Relations (PR)

Support for specialists with issues not resolved through standard resources. Assists non‑participating providers with network questions. All other inquiries should go to Customer Care.

View Regional PR Contacts
Provider Partnership Liaison (PPL)

Serves as the main contact for MVP’s primary care physician network, fostering relationships and managing assigned practices by region.

View Regional PPL Contacts
Behavioral Health

Provides support for Behavioral Health providers and facilities when issues can’t be resolved online. Assists non‑participating providers with joining the network.

View Regional BH Contacts

Customer Care Center for Provider Services

If self-service options do not meet your needs, contact us for help with authorization status, pharmacy prior authorization, claims (except status checks), or benefit details.

Available by phone Monday–Friday between 8:30 am and 5 pm Eastern Time. Call toll-free at 1-800-684-9286 (TTY: 711). Select option 1 for Member eligibility. Select option 3, then option 1 for claims status.

 

For Technical Support

For technical issues or help logging into your account, visit our help page. You can also email our e-Support team or call them at 1-888-656-5695.

eSupport is available Monday-Friday, between 8:30 am and 5 pm.

Have a specific question for MVP?

For contact information regarding specific needs like claim submission, credentialing, durable medical equipment, billing, and other situations, please review our detailed contact information.

View Contact Information