Site Help for MVP Online Accounts

A strong password is essential for protecting your sensitive member data. Here are some tips for keeping your password as secure as possible.

Do

1. Change your password periodically. Every 90 days is a good rhythm.
2. Include a mix of capital letters, lowercase letters, numbers and special characters (like !,#,$) in your password.
3. Consider using a password manager to keep track of your passwords. Some password managers will even alert you to password security problems.

Don’t

1. Don’t share your password with anyone.
2. Don’t send your password by email, even to yourself.
3. Don’t reuse your password for other accounts, or use a password from another account as your MVP online account password.
4. Don’t include personal information (like names, phone numbers, or social security numbers) in your password.
5. Don’t use sequential information like alphabetical letters (e.g. “abcd”), letters in the order they appear on a keyboard (e.g. “asdfg”), numbers in numerical order (e.g. “1234”). Also avoid information that repeats (e.g. “aaaaaa” or “1111111”).

Resetting Your Email

If you have lost or forgotten the email address associated with your account, request a reset from our eSupport Help Desk. You may be prompted to complete your profile in order to complete the process.

Resetting Your Password

To reset your password, visit your account sign in page and select the appropriate Forgot Password link toward the bottom of the page. You may be prompted to complete your profile in order to complete the process.

For your security, MVP may temporarily lock your account if there are too many unsuccessful sign in attempts. You will be able to sign in again after 30 minutes. If you have forgotten your email or password, click What should I do if I forget my email address or password? above.

Your MVP online account will be most secure if accessed through a browser that is up-to-date and Java-compliant. MVP recommends using the latest version of Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari.

Two-Factor Authentication (2FA) is an enhanced security feature that requires two forms of verification to access your account. It is required when you sign in online or in the Gia® by MVP mobile app.

2FA adds an additional layer of security to significantly reduce the risk of unauthorized access to personal health information. It uses two forms of identification to access your account – typically, your password, and a unique code sent to your phone.

For members and non-members, sign in and select your profile in the top right corner of the screen. Select Profile and Settings, then under Sign-In and Security, you can update your phone number. You will need access to both your current and new phones to make this change.