Contact Us

For general comments, questions and information:
Call 1-800-TALK-MVP (1-800-825-5687) to speak with an MVP representative. For more specific contact information, choose the statement below that best represents you.

For current MVP Members:
To contact Customer Care, please call the phone number on the back of your Member ID Card. The Member Customer Care Center is open Monday-Friday, 8 am to 6 pm (ET).

• I am shopping for a health plan.

  Need help?

  Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.

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  • First name*
  • Last name*
  • Zip*
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    County*
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  • Email Address*
  • Phone*
  • Question/Comments*
  • Email
    This field is for validation purposes and should be left unchanged.

  The MVP plan selector can also help you find the right plan for you and your family—and even provide information about whether you might qualify for financial assistance.

   

  Looking for a Medicare plan?

  Our high quality Medicare Advantage plans give you the coverage, flexibility, and extras that work for how you live. Shop MVP Medicare Advantage plans now.

   

  Think you might qualify for a Medicaid, CHPlus or Harmonious Health Care Plan?

  If you live in Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam*, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington or Westchester counties:

  

  • Call MVP Health Care 1-800-825-5687 
    Monday – Friday from 8:30 am to 5 pm (ET)

  If you live in a county that is not listed above, please contact the New York State Department of Health to learn more about the Medicaid options in your area.

  Learn more about Medicaid by clicking here or calling us at 1-800-852-7826.

  Ready to enroll? Take the next step by requesting a call from an MVP representative.

  *Essential Plan not available in Putnam county.

  
  

• I am already an MVP member.

  Start with your ID card!

  The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

  

  Other Contact Information:

  • • MVP Customer Care Center
      Toll Free: 1-888-687-6277, TTY 711
      Monday – Friday, 8 am to 6 pm (ET)
    • MVP Members from NY State of Health, The Official Health Plan Marketplace
      MVP Customer Care Center: 1-877-742-4181
      NY State of Health Help Line: 1-855-355-5777
    • MVP Members from Vermont Health Connect
      MVP Customer Care Center: 1-800-348-8515
      Vermont Connect Hotline: 1-855-899-9600
    • MVP Select Care Members
      MVP Customer Care Center: 1-800-229-5851
    • MVP Medicare Members
      MVP Medicare Customer Care Center: 1-800-665-7924
      TTY: 711, Fax: 1-585-327-2298
      Seven days a week, 8 am to 8 pm (ET)
      From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
    • MVP DualAccess Members
      MVP Member Services/Customer Care Center: 1-866-954-1872
      TTY: 711
      Seven days a week, 8 am to 8 pm (ET)
      From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
    • UVM Health Advantage Members
      MVP Medicare Customer Care Center: 1-800-665-7924
      TTY: 711, Fax: 1-585-327-2298
      Seven days a week, 8 am to 8 pm (ET)
      From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
    • Or, use the MVP Customer Care Contact form

  
  

• I am already an MVP Medicaid, CHPlus or Harmonious Health Care Plan member.

  Need help in understanding how our plans work? There is someone to help you Monday through Friday, between 8 am and 6 pm (ET) in our MVP Member Services/Customer Care Center at 1-800-852-7826 (Medicaid and CHPlus members), or 1-844-946-8002 (Harmonious Health Care Plan members).

  You may want to choose or change your Primary Care Physician (PCP), ask about benefits and services, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask about any change that might affect your benefits (for example, you get a job that offers health care coverage).

  • Customer Care Center Form

  Customer Care Center—Behavioral Health
  Behavioral Health Advocates are available to assist you with:

  • Understanding your behavioral health benefits
  • Locating a Behavioral Health provider in your area
  • Treatment options
  • Member appeals

  Monday – Friday, 8 am to 6 pm (ET)
  Toll Free: 1-844-687-0707

  If You Do Not Speak English, We Can Help
  We want you to know how to use MVP Health Care, no matter what language you speak. Call us and we will find a way to talk to you in your own language. We have a group of people who can help. We will also help you find a Primary Care Physician (PCP) who speaks your language if one is available.

  For People with Disabilities
  If you are in a wheelchair, are blind, or have trouble hearing, call us if you need extra help. We can tell you if a particular provider’s office is wheelchair accessible or is equipped with communications devices. Also, we offer helpful services including:

  • Relay link to TTY/TDD machine (711)
  • Information in large print
  • Case management
  • Help in making or getting to appointments
  • Names and addresses of providers who specialize in serving persons with disabilities

   

  
  

• I am a Broker.

  Administration questions?

  Call Broker Customer Service at 1-888-819-2132

  New business questions?

  MVP Small Business & Individual Service Unit
  Cheryl Kean
  Phone: 518-386-7206
  CKean@mvphealthcare.com

  Small Group Preferred Broker Unit
  Mike Wood
  Phone: 518-386-7852
  mwood@mvphealthcare.com

  New York and Vermont Large Group
  Everett Patterson Jr.
  Phone: 518-991-3956
  epatterson@mvphealthcare.com

  Existing business questions? 

  Contact your MVP Broker or MVP Account Representative for immediate assistance.

  New York and Vermont Account Management
  Pete Molloy
  Phone: 518-386-3457
  pmolloy@mvphealthcare.com

  
  

• I am an Employer.

  New business questions?

  Small Business & Individual Service Unit
  Cheryl Kean
  Phone: 518-386-7206
  CKean@mvphealthcare.com

  Small Group Preferred Broker Unit
  Mike Wood
  Phone: 518-386-7852
  mwood@mvphealthcare.com

  New York and Vermont Large Group
  Everett Patterson Jr.
  Phone: 518-991-3956
  epatterson@mvphealthcare.com

  Enrollment or urgent eligibility questions?
  Contact the Group Personal Service Team at 1-844-946-8003, or email GPST@mvphealthcare.com.

  Billing questions?
  Contact the Primary Billing Contact (PBC) representative located at the top left of your monthly invoice statement. For generic inquiries call 1-888-822-5260.

  Need help setting up an online account?
  Check out the Employer Group Web User Guide (PDF) for help with navigating the features and functionality available online to help you manage your plan and group roster – from enrolling an employee and ordering member ID cards, to making plan changes and reviewing transaction history.

  Or, fill out the form below and we’ll get back to you within the next business day.

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  • First name*
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  • Company/Organization*
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  • Email Address*
  • Phone*
  • Question/Comments*
  • Phone
    This field is for validation purposes and should be left unchanged.

  
  

• I am a Provider.

  If you’re an MVP provider in need of assistance (or you are interested in becoming a provider), please contact us using the information below.

  Customer Care Center for Provider Services

  • Monday – Friday, 8:30 am – 5 pm (Eastern Time)
    Toll Free: 1-800-684-9286
    TTY: 711
    Using the automated system:
       Select option 1 to determine member eligibility
       Select option 3 for claims, then option 1 claims status

  If you would like to become a Participating Credentialed Provider with MVP, please contact your local Professional Relations Department.

  • Contacting MVP Health Care (PDF)
  • Professional Relations Territory Listing – MVMA (PDF)
  • Professional Relations Territory Listing – Central and Western New York (PDF)
  • Professional Relations Territory Listing – Mid-Hudson (PDF)
  • Professional Relations Territory Listing – Vermont (PDF)
  • Professional Relations Listing – Behavioral Health (PDF)

  Credentialing

  • Email at providerenrollment@mvphealthcare.com

  
  

Office Locations

MVP Health Care’s main headquarters are located at:

Search our regional offices:

Are you a member of the media?

For media inquiries, call 518-991-3928 or email us.

Insurance Fraud

• Report Insurance Fraud
• Reporte El Fraude De Seguro