For general comments, questions and information:
Call 1-800-TALK-MVP (1-800-825-5687) to speak with an MVP representative. For more specific contact information, choose the statement below that best represents you.

For current MVP Members:
Contact the Customer Care center via the number on the back of your Member ID Card, Monday – Friday, 8 am to 6 pm (EST), or call us at the Member Customer Care Center at 1-888-687-6277 or TTY 1-800-662-1220.

  • I am shopping for a health plan.

    Need help?

    Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.

    The MVP plan selector can also help you find the right plan for you and your family—and even provide information about whether you might qualify for financial assistance.

    Think you might qualify for a Medicaid, CHPlus or Harmonious Health Care Plan? Find out how.

    If you live in Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam*, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington or Westchester counties:

    Medicaid Coverage Map

    • Call MVP Health Care 1-800-825-5687 
    • Monday – Friday from 8:30 am to 5 pm Eastern Time

    If you live in a county that is not listed above, please contact the New York State Department of Health to learn more about the Medicaid options in your area.

    Learn more about Medicaid by clicking here or calling us at 800-852-7826

    Ready to enroll? Take the next step by making an appointment or requesting a call from an MVP representative.

    *Essential Plan not available in Putnam county.


  • I am already an MVP member.

    Start with your ID card!

    The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

    Other Contact Information:

      • MVP Customer Care Center
        Monday – Friday, 8 am to 6 pm (Eastern Time)
        Toll Free: 1-888-687-6277 , TTY 1-800-662-1220
        Or, use the MVP Customer Care Contact form.
      • MVP Members from NY State of Health
        MVP Customer Care Center: 1-877-742-4181 
        NY State of Health Help Line: 1-855-355-5777 
      • MVP Members from Vermont Health Connect
        MVP Customer Care Center: 1-800-348-8515 
        Vermont Connect Hotline: 1-855-899-9600 
        Or, use the MVP Customer Care Contact form.
      • MVP Members Covered through MVP Select Care
        Please call 1-800-229-5851 
        Or, use the MVP Customer Care Contact form.
      • MVP Medicare Members
        MVP Medicare Customer Care Center: 1-800-665-7924 
        TTY: 1-800-662-1220 
        Monday – Friday, 8 am to 8 pm (Eastern Time)
        From October 1 – February 14, call seven days a week, 8 am to 8 pm
        Fax: 1-585-327-2298 

    Or, use the MVP Customer Care Contact form.

    Live Chat

    Connect with an online representative through our Live Chat feature.


  • I am already an MVP Medicaid, CHPlus or Harmonious Health Care Plan member.

    Members

    MVP Customer Care is Here for You

    Need help understanding how our plans work? There is someone to help you Monday through Friday, between 8:30 am and 5:00 pm in our Customer Care Center at 1-800-852-7826  (Medicaid and CHPlus members), or 1-844-946-8002  (Harmonious Health Care Plan members).

    You may want to choose or change your Primary Care Physician (PCP), ask about benefits and services, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask about any change that might affect your benefits (for example, you get a job that offers health care coverage).

    Customer Care Center—Behavioral Health
    Behavioral Health Advocates are available to assist you with:

    • Understanding your behavioral health benefits
    • Locating a Behavioral Health provider in your area
    • Treatment options
    • Member appeals

    Monday – Friday, 8:30 am to 5:00 pm (Eastern Time)
    Toll Free: 1-844-687-0707

    If You Do Not Speak English, We Can Help
    We want you to know how to use MVP Health Care, no matter what language you speak. Call us and we will find a way to talk to you in your own language. We have a group of people who can help. We will also help you find a Primary Care Physician (PCP) who speaks your language, if one is available.

    For People with Disabilities
    If you are in a wheelchair, are blind, or have trouble hearing, call us if you need extra help. We can tell you if a particular provider’s office is wheelchair accessible or is equipped with communications devices. Also, we offer helpful services including:

    • Relay link to TTY/TDD machine (1-800-662-1220)
    • Information in large print
    • Case management
    • Help in making or getting to appointments
    • Names and addresses of providers who specialize in serving persons with disabilities

    Live Chat

    Connect with an online representative through our Live Chat feature.

     


  • I am a Broker.

    Administration questions?

    • Call Broker Customer Service at 1-888-819-2132 

    New business questions?

    Existing business questions?

    • Small Group Business, Chambers and Individual Account

      Matthew Walkuski
      Phone: 518-386-7860 
      mwalkuski@mvphealthcare.com

    • New York—Utica, Central and West Regions Account Management

      Tracy Tadaro-Ott
      Phone: 585-327-2314 
      ttadaro@mvphealthcare.com

    • New York—Capital District Region and Mid-Hudson Account Management
      Vermont

      Pete Molloy
      Phone: 518-386-3457 
      pmolloy@mvphealthcare.com

    Enrollment or eligibility questions?

    • Contact our Group Personal Service Team at 1-844-946-8003 .


  • I am an Employer.

    Interested in learning more about MVP plans?

    For immediate assistance, call 1-800-TALK-MVP (825-5687)

    Or contact your local sales office:

    Want more information on our plans? Fill out the form below and we’ll get back to you within the next business day.

    Already an MVP employer group?


  • I am a Provider.

    If you’re an MVP provider in need of assistance (or you are interested in becoming an provider), please contact us using the information below.

    Customer Care Center for Provider Services

    • Monday – Friday, 8:30 am – 5:00 pm (Eastern Time)
      Toll Free: 1-800-684-9286 
      TTY: 1-800-662-1220 
      Email Professional Relations (login required)

    If you would like to become a Participating Credentialed Provider with MVP, please contact your local Professional Relations Department.

    Credentialing

    • Monday – Friday, 8 am – 5 pm (Eastern Time)
      Phone: 1-888-363-9485 

    EDI Service Department


  • I am a member of the media.

    Media inquiries: call 518-599-5135 or email us.


  • I need technical support.

    For any technical issues you may be experiencing (Password Reset, Login, or Website related):


Office Locations

MVP Heath Care’s main headquarters are located at:

625 State Street
PO Box 2207
Schenectady, NY 12301-2207

Phone: (518) 370-4793

Toll-free: (800) 777-4793

Fax: (518) 370-0830

Google Map of

Search our regional offices:

3660 George F Highway
Endwell, NY 13760

Toll-free: (800) 688-0379

Fax: (866) 721-9205

Google Map of Binghamton, NY

One Summit Court (2nd Floor)
Fishkill, NY 12524

Toll-free: (800) 666-1762

Fax: (845) 897-6340

Google Map of Fishkill, NY

26 Hamilton Avenue
Monticello, NY 12701

Toll-free: (800)-852-7826

Fax: (914) 631-1746

Google Map of Monticello, NY

Newburgh Mall
1401 Route 300 STE 1079
Newburgh, NY 12550

Toll-free: (800)-852-7826

Fax: (914) 631-1746

Google Map of Newburgh, NY

29 N. Hamilton Avenue
Poughkeepsie, NY 12601

Toll-free: (800) 339-4557

Fax: (914) 631-1746

Google Map of Poughkeepsie, NY

220 Alexander Street
Rochester, NY 14607

Phone: (585) 325-3920

Toll-free: (800) 933-3920

Google Map of Rochester, NY

333 West Washington St.
Syracuse, NY 13202

Phone: (315) 426-3701

Toll-free: (800) 568-3668

Fax: (315) 426-3799

Google Map of Syracuse, NY

303 South Broadway STE 321
Tarrytown, NY 10591

Toll-free: (800)-852-7826

Fax: (914) 631-1746

Google Map of Tarrytown, NY

421 Broad St.
Utica, NY 13501

Phone: (315) 736-1625

Toll-free: (800) 888-9635

Fax: (315) 736-7002

Google Map of Utica, NY

62 Merchants Row
Williston, VT 05495

Phone: (802) 264-6500

Toll-free: (800) 380-3530

Fax: (802) 264-6555

Google Map of Williston, VT (Burlington, VT area)

Community Locations

Colonie Center
131 Colonie Center
Albany, NY 12205
Find us on the first floor next to the center elevator.
Mon 10am-2pm, Tuesday 10am-2pm, Wed-Fri 10am-5pm
Walk-in Appointments Available

Find us in your Neighborhood! Learn more about our Community Outreach Vehicle neighborhood sites

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