For general comments, questions and information:
Call 1-800-TALK-MVP(1-800-825-5687) to speak with an MVP representative. For more specific contact information, choose the statement below that best represents you.
For current MVP Members: To contact Customer Care, please call the phone number on the back of your Member ID Card. The Member Customer Care Center is open Monday-Friday, 8 am to 6 pm (ET).
I am shopping for a health plan.
Need help?
Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.
The MVP plan selector can also help you find the right plan for you and your family—and even provide information about whether you might qualify for financial assistance.
Think you might qualify for a Medicaid, CHPlus or Harmonious Health Care Plan? Find out how.
If you live in Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam*, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington or Westchester counties:
Call MVP Health Care 1-800-825-5687
Monday – Friday from 8:30 am to 5 pm (Eastern Time)
If you live in a county that is not listed above, please contact the New York State Department of Health to learn more about the Medicaid options in your area.
Learn more about Medicaid by clicking here or calling us at 800-852-7826
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.
Other Contact Information:
MVP Customer Care Center
Monday – Friday, 8 am to 6 pm (Eastern Time)
Toll Free: 1-888-687-6277 , TTY 1-800-662-1220 Or, use the MVP Customer Care Contact form.
MVP Members from NY State of Health
MVP Customer Care Center: 1-877-742-4181
NY State of Health Help Line: 1-855-355-5777
MVP Essential Plan Members
MVP Customer Care Center: 1-888-723-7967
MVP Members from Vermont Health Connect
MVP Customer Care Center: 1-800-348-8515
Vermont Connect Hotline: 1-855-899-9600
Or, use the MVP Customer Care Contact form.
MVP Members Covered through MVP Select Care
Please call 1-800-229-5851
Or, use the MVP Customer Care Contact form.
MVP Medicare Members
MVP Medicare Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220
Monday – Friday, 8 am to 8 pm (Eastern Time)
From October 1– March 31 call seven days a week, 8 am to 8 pm
Fax: 1-585-327-2298
Connect with an online representative through our Live Chat feature.
I am already an MVP Medicaid, CHPlus or Harmonious Health Care Plan member.
Members
MVP Customer Care is Here for You
Need help understanding how our plans work? There is someone to help you Monday through Friday, between 8 am and 6 pm in our Customer Care Center at 1-800-852-7826 (Medicaid and CHPlus members), or 1-844-946-8002 (Harmonious Health Care Plan members).
You may want to choose or change your Primary Care Physician (PCP), ask about benefits and services, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask about any change that might affect your benefits (for example, you get a job that offers health care coverage).
Customer Care Center—Behavioral Health Behavioral Health Advocates are available to assist you with:
Understanding your behavioral health benefits
Locating a Behavioral Health provider in your area
Treatment options
Member appeals
Monday – Friday, 8 am to 6 pm (Eastern Time)
Toll Free: 1-844-687-0707
If You Do Not Speak English, We Can Help We want you to know how to use MVP Health Care, no matter what language you speak. Call us and we will find a way to talk to you in your own language. We have a group of people who can help. We will also help you find a Primary Care Physician (PCP) who speaks your language, if one is available.
For People with Disabilities If you are in a wheelchair, are blind, or have trouble hearing, call us if you need extra help. We can tell you if a particular provider’s office is wheelchair accessible or is equipped with communications devices. Also, we offer helpful services including:
Relay link to TTY/TDD machine (1-800-662-1220)
Information in large print
Case management
Help in making or getting to appointments
Names and addresses of providers who specialize in serving persons with disabilities
Live Chat
Connect with an online representative through our Live Chat feature.
I am a Broker.
Administration questions?
Call Broker Customer Service at 1-888-819-2132
New business questions?
MVP Small Business & Individual Service Unit Cheryl Kean
Phone: 518-386-7206 CKean@mvphealthcare.com
Contact your MVP Broker or MVP Account Representative for immediate assistance.
Enrollment or urgent eligibility questions? Contact the Group Personal Service Team at 1-844-946-8003, or email GPST@mvphealthcare.com.
Billing questions? Contact the Primary Billing Contact (PBC) representative located at the top left of your monthly invoice statement. For generic inquiries call 1-888-822-5260.
Need help setting up an online account? Check out the Employer Group Web User Guide(PDF) for help with navigating the features and functionality available online to help you manage your plan and group roster – from enrolling an employee and ordering member ID cards, to making plan changes and reviewing transaction history.
Or, fill out the form below and we’ll get back to you within the next business day.
I am a Provider.
If you’re an MVP provider in need of assistance (or you are interested in becoming a provider), please contact us using the information below.
Customer Care Center for Provider Services
Monday – Friday, 8:30 am – 5 pm (Eastern Time)
Toll Free: 1-800-684-9286
TTY: 1-800-662-1220 Email Professional Relations (login required)
If you would like to become a Participating Credentialed Provider with MVP, please contact your local Professional Relations Department.
Colonie Center
131 Colonie Center
Albany, NY 12205
Find us on the first floor next to the center elevator. Monday: 1 – 6 pm Friday: 8:30 am – 5 pm
Walk-in Appointments Available
