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Resolved — Eligibility Status Issue

We have resolved an issue that occurred between October 1 and October 8 where some MVP Members in Availity and our legacy Provider portal appeared incorrectly as "Inactive" or "Not Eligible" despite active coverage. If any issues persist, please refresh internet browsers or clear cache to ensure access to current information.

Welcome Providers!

MVP is dedicated to providing resources that enable you to deliver high-quality, personalized physical and behavioral health care to Members.
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Welcome Providers!

MVP is dedicated to providing resources that enable you to deliver high-quality, personalized physical and behavioral health care to Members.
Sign In to Availity

Quick Links

Prior Authorizations

Access resources and find forms for prior authorizations.

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Provider Compliance

Update your practice demographics, and access and availability status to meet regulations and ensure accurate care for Members.

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Patient Care and Quality

Work with MVP to evaluate Members’ needs, identify gaps in care, and address social drivers of health.

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MVP Policy Documents

Review updates of MVP policies on operations, payments, laboratory, medical, and pharmaceuticals.

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Get Answers Faster Using Our Self-Service Phone Menu

Our self-service Interactive Voice Response system gives you access to information quickly and efficiently and has 24-hour accessibility. You can determine:

  • Prior Auth Check: Inquire about a single or multiple prior authorization requests
  • Member Eligibility: Applicable for a specified date of service
  • Member Benefits: Address benefit questions
  • Claim Status: Provide claim number, processed date, denied/paid date, payment information, and check/EFT dollar amount

Plus, Behavioral Health Providers can access an exclusive support line to answer questions related to behavioral health care.

Call 1-800-684-9286
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Let’s Work Together

We invite you to join our network of more than 63,000 medical and behavioral health professionals and 3,400 facilities across New York and Vermont. We make it easy for you to connect with resources whether you're joining the network or already a Participating Provider. To join, you will need to:

  1. Review the MVP Provider Participation Guide
  2. Complete Your CAQH Profile
  3. Submit the Provider Application Request

We look forward to partnering with you!

Get Started with MVP

Pharmacy Resources

Review details on drug coverage for each plan, along with helpful resources, tips, and forms specifically for MVP Prescribers

MVP Policy Documents

Review quarterly updates of MVP policies on operations, payments, laboratory, medical, and pharmaceuticals.

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Communications

Stay updated on MVP policy changes, new regulations, clinical insights, and quality information—all designed to help support you in caring for your patients.

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