Provider Education and Resources
MVP Health Care has developed many educational resources to help keep our providers informed and ensure a successful partnership. If you have any questions about these resources, please contact your Professional Relations representative.
Operational Resources
Provider Online Account
Provider Network and Demographics
- Complete Provider Change of Information Form
- Online Demographic Change Forms (Video)
- Search for In-Network Providers
- How to Search for In-Network Providers (PDF)
- How to Update Provider Demographics (PDF)
Eligibility and Benefits
- How to Use MVP Member ID Card Guide (PDF)
- How to View Member Eligibility and Benefits (PDF)
- How to Determine Eligibility and Benefits (Video)
Authorizations
- Access Prior Authorization Forms
- How to View Prior Authorizations (PDF)
- How To View Authorization Status
Claims and Electronic Remittance Advice
- Claims Submission and Electronic Data Guide (PDF)
- How to Submit Claims, Electronic Data Interchange, Claims Payments, and Electronic Fund Transfers (PDF)
- How To View Claim Status
- Connect MVP with your Electronic Medical Records (EMR) (PDF)
- Electronic Funds Transfer and Remittance Advice (EFT/ERA) (PDF)
- Access Additional EDI Information and Guides
- Online Claim Submissions
Providers may create and submit medical and behavioral health claims online to MVP by accessing mvphealthcare.transshuttle.axiom-systems.com. This website is hosted and powered by AXIOM and the services available therein are offered by AXIOM to providers on behalf of MVP Health Care. AXIOM may require that users agree to AXIOM’s site requirements and certain terms of use before accessing AXIOM’s services. Please note an NPI is required in order to setup an account.
Presentations
Clinical Education
Support for Children and Adults
- Children’s Uniform Clinical Network Provider Training (PDF)
- Children and Family Treatment and Support Service (CFTSS) Overview (PDF)
- CFTSS: Family Peer Support Services (FPSS) (PDF)
- CFTSS: Crisis Intervention (CI) and Youth Peer Support and Training (YPST) (PDF)
- Children’s Transition Overview: Part 1 (PDF)
- Children’s Transition Overview: Part 2 (PDF)
- The Health Home Model (PDF)
- Reporting and Monitoring Requirements (PDF)
- Importance of Families and Understanding How to Assist Families/Caregivers to Access Services (PDF)
- Understanding the Interaction of Child Serving Systems and Navigating Coordinating Systems of Care (PDF)
- Overview of Children’s Evidence Based Practices (EBPs) (PDF)
- Integrating Trauma Informed Care and Resilience Informed Practices (PDF)
- Family Psychoeducation (PDF)
- First Episode Psychosis (PDF)
- Project Teach – Access trainings in several different formats for pediatric primary care providers (PCPs). These programs support your ability to assess, treat, and manage mild-to-moderate mental health concerns in your practice.
Integrated Primary and Behavioral Health
- Integrating Primary and Behavioral Health Services Part 1 (PDF)
- Integrating Primary and Behavioral Health Services Part 2 (PDF)
- Center for Practice Innovations (CPI) Resources
- Uniform Clinical Network Provider Trainings and Resources
- To enroll and view CPI resources, visit practiceinnovations.org and click “Enrollment form for Network provider training”
Home and Community Based Services (HCBS)
Diversity and Cultural Competency
Cultural and Linguistic Competency
MVP is committed to ensuring services are provided to our members in a culturally competent manner. Health care cultural and linguistic competency is the ability of providers to understand the social, ethnic, religious, and linguistic characteristics of a population and use this understanding to improve the quality of care providers deliver. Regulations prohibit MVP and its contracted providers from discrimination based on health status. To ensure our members are treated with dignity and respect, and that their cultural needs are considered, MVP providers may access e-learning offered by the Uniform Network Provider Training Services free of charge. Training is required by participating Providers serving our government program members and encouraged for all others.
- OASAS Cultural Competency Training
- Uniform Network Provider Training modules, accessible through The Center for Practice Innovations (CPI) Resources
- Network Provider Training Part 1: Cultural Competence
- Network Provider Training Part 2.1: Using the Cultural Formulation Interview
- Cultural Competence (PDF)
Special Populations
HARP
- NYS HARP Adult Behavioral Health Home and Community Based Services (BH HCBS) Provider Manual (PDF)
- Center for Practice Innovations (CPI) Resources
- Uniform Clinical Network Provider Trainings and Resources
- To enroll and view CPI resources, visit practiceinnovations.org and click “Enrollment form for Network provider training”
Evidence-Based Practices Training
- Center for Practice Innovations (CPI) Resources
- Uniform Clinical Network Provider Trainings and Resources
- To enroll and view CPI resources, visit practiceinnovations.org and click “Enrollment form for Network provider training”
Substance Use Disorders
- Center for Practice Innovations (CPI) Resources
- Uniform Clinical Network Provider Trainings and Resources
- To enroll and view CPI resources, visit practiceinnovations.org and click “Enrollment form for Network provider training”
- Notifications for Inpatient Treatment of Substance Use Disorders (PDF)
- Notifications for Inpatient Treatment for Children under the age of 18 years (PDF)