Clinical Guidelines 

To view all of MVP’s Clinical Guidelines, please visit the Quality Programs page.

Diversity, Cultural, and Linguistic Competency

MVP is committed to ensuring services are provided to our Members in a culturally competent manner. Health care cultural and linguistic competency is the ability of providers to understand the social, ethnic, religious, and linguistic characteristics of a population and use this understanding to improve the quality of care providers deliver. Regulations prohibit MVP and its contracted providers from discrimination based on health status. To ensure our Members are treated with dignity and respect, and that their cultural needs are considered, MVP providers may access e-learning offered by the Uniform Network Provider Training Services free of charge. 

Completing one of the trainings below is required by participating Providers serving our government program Members and encouraged for all others. After completing a training, please attest to completing it

Dual Special Needs Program (D-SNP) 

MVP currently offers the MVP DualAccess (HMO D-SNP) and MVP DualAccess Complete (HMO D-SNP) Dual Special Needs Plans (D-SNP) for individuals dually eligible for Medicare and Medicaid in the Capital District, Hudson Valley, and Monroe county. Learn more about these plans and access the CMS-required Provider training here.

Evidence-Based Practices Training 

To enroll and view CPI resources, visit and click Enrollment form for Network provider training, or find helpful resources below: 

Integrated Primary and Behavioral Health 

To enroll and view CPI resources, visit and click Enrollment form for Network provider training. 

Find other helpful resources below: 

Support for Primary Care Providers 


OnTrackNY is an innovative treatment program for adolescents and young adults who have had unusual thoughts and behaviors, or who have started hearing or seeing things that others don’t. This may mean psychotic symptoms (such as hallucinations), unusual thoughts or beliefs, or disorganized thinking. OnTrackNY is for people who have experienced these symptoms for more than one week, but less than two years. 

OnTrackNY helps people achieve their goals for school, work, and relationships. It utilizes a shared decision making model and involves: 

  • Comprehensive treatment using evidence-based practices 
  • An integrated clinical team specializing in early psychosis 
  • Psychiatric treatment 
  • Employment and educational support 
  • Substance abuse treatment, and family education and support 
  • CBT-informed individual psychotherapy 
  • Other services as needed 

Resources are available to Providers, and programs are located throughout New York State and available to NYS residents. 

For more information, including how to make a referral, visit

Project TEACH 

Project TEACH aims to strengthen and support the ability of New York’s PCPs to deliver care to children and families who experience mild-to-moderate mental health concerns, including anxiety, depression, and ADHD, in children, adolescents, and young adults up to 22 years of age. It is funded by the New York State Office of Mental Health. 

Project TEACH offers, at no cost: 

  • Consultations PCPs can speak on the phone with child and adolescent psychiatrists to ask questions, discuss concerns, or review treatment options. If indicated, they can also get a face-to-face evaluation 
  • Referrals Linkages and referral services help PCPs and families access community mental health treatment and support services
  • Training Free CME-certified education and training offered in several different formats relevant to mental health in primary care

All pediatric PCPs in NYS, including pediatricians, family physicians, psychiatrists, nurse practitioners, and other prescribers, are eligible to receive Project TEACH services at no cost. Additionally, other mental health professionals who provide ongoing treatment to children, such as child and adolescent psychiatrists, general psychiatrists, and psychiatric nurse practitioners, may request a second opinion through consultations. Maternal mental health consultations, education, resources, linkages, and referrals to address maternal depression and related mood disorders and anxiety are also available. 

Learn more on the Project TEACH website, or with the resources below: 

Voluntary Foster Care Agency (VFCA) 

New York State requires Providers to take training related to VFCA. The training is self-directed, but MVP Provider Relations representatives will be happy to assist or answer any questions. 

All Providers are required to verify they have completed at least one (1) of the following trainings. 

Updates Regarding Care for Children in Foster Care (November 9, 2023)

Provider Policies and Payment Policies 

The Provider Policies and Payment Policies are easier to use than ever. 

Review the Manual