Helping Your Patients Get the Right Care, Right Away
“I wish the patient had come to me sooner.” “If only she had stayed on her medication.” “This could have been avoided with a simple phone call.”
It’s no secret that one of the most difficult challenges in health care is simply getting patients to seek appropriate care. For a variety of reasons – cost, complexity, access, etc. – many patients miss routine or follow-up appointments, let prescriptions lag, or seek care in the emergency room when they may not need to. Of course, the COVID-19 pandemic has only made this challenge harder.
MVP has a solution. Introducing Gia, our new “digital front door” that makes it easier for our Members to find the right care – and create a closer connection with you. Gia is free to most MVP Members and became available as of January 1, 2021.
Simple, Convenient, Trusted
Gia gives MVP Members a free 24/7 “digital triage” tool that’s accessible anywhere by phone, web, or mobile app. Gia expertly assesses the patients’ needs, offers instant advice, and refers them when necessary to the right course of care. Gia is also a powerful research tool, giving your patients reliable, relevant information – much better than a web search can.
Referrals to MVP Participating Providers
Gia can refer our Members to MVP’s telemedicine services or, when necessary, in-person care from nearby doctors, specialists, labs, and pharmacies.* In-person referrals to MVP Participating Providers will play a big part in assuring that Members get the care they need.
Coordination of Care
For cases requiring complex care management, Gia can coordinate information-sharing with a Member’s PCP or Specialist to ensure your patient’s team is working together. Gia can also coordinate in-person appointments with their PCP or Specialist.
For Stronger Relationships and Better Outcomes
By meeting our Members’ needs on their terms and on their schedules, we are removing the barriers to care – so your patients stay more engaged with their health care and their Providers. This means stronger relationships, increased efficiency, and improved outcomes.
Gia Provides the Following Services to MVP Members
- Referrals to nearby Providers
- 24/7 Emergency Care
- 24/7 Urgent Care
- Mental Health and Psychiatry
- Primary Care
- Physical Therapy**
- Lactation Consultants
- Nutritionists and Dieticians
3 Ways that MVP Members Can Access Gia:
- Download the app (Apple App Store or Google Play Store)
- Visit GoAskGia.com
- Call 1-877-GoAskGia (462-7544)
If you have questions about Gia, contact your MVP Professional Relations Representative.
Frequently Asked Questions
Will I receive a summary of my patient’s Gia telemedicine visit?
If a member supplies contact information for their PCP or specialist, a summary of the member’s Gia visit will be made available to that provider. If the member does not supply the contact information for their PCP or specialist, a visit summary can be downloaded as a PDF in the Gia app.
How can a patient access behavioral health services via telemedicine?
The behavioral health network is through myVisitNow®. Members can download the myVisitNow app on the Apple App Store® or on Google Play™. Providers cannot refer a member to a specific Behavioral Health provider.
Are there any risks to a provider’s quality and performance rates when their patients use Gia / myVisitNow instead of going to the provider’s office?
Gia visits will generally impact a physician’s quality scores in the same way their patient’s use of brick-and-mortar urgent care centers might. We have worked closely with the Gia providers to close gaps in care for MVP members, so that they use every interaction as a chance to intervene. We expect this to have positive results for both providers and MVP’s quality scores.
What standards are in place to ensure MVP members will see highly qualified health care professionals?
All providers of MVP telemedicine services must meet the same standards for credentialing as every provider in our network. All internal quality assurance processes apply to any MVP provider, regardless of whether they provide in-person or virtual care.
What is the cost of Gia?
Gia telemedicine services from MVP Health Care are available at no cost-share to all MVP members, except those with Medicare MSA, Child Health Plus, and ASO plans. Physera virtual physical therapy is available to fully insured MVP members in 2021. Visits are covered in full at no out-of-pocket cost before meeting the deductible, if one applies. If Gia refers a member to in-person care, co-pays and/or cost shares will apply per plan details.
What is the cost of a telemedicine visit when not using Gia services?
Telehealth visits made directly with a local, participating MVP provider, and not through Gia, may be billed at the same co-payment or cost share as an in-person visit to that provider.
If Gia refers a member to in-person care, what is the cost?
The plan co-pays and cost shares will apply.
Who can access this service?
Gia telemedicine services from MVP Health Care are available at no cost-share to all MVP members, except those with Medicare MSA, Child Health Plus, and ASO plans. Physera virtual physical therapy is available to fully insured MVP members in 2021.
Who are MVP’s partners in bringing this telemedicine benefit to MVP members?
Gia telemedicine services from MVP Health Care are provided by UCM Digital Health, Amwell, and Physera.
*Co-pays/cost-shares apply per plan details.
**Large Group and ASO customers only.
Telemedicine services from MVP Health Care are provided by UCM Digital Health, Amwell and Physera at no cost-share for members. (Plan exceptions may apply.) Members’ direct or digital provider visits may be subject to co-pay/cost-share per plan.