These challenges can impact your health and well‑being, and it’s okay to look for support. Social Care Networks are here to help connect eligible Medicaid and DualAccess members to local services for food, housing, utilities, and care management, just to name a few. With the right support, it’s possible to ease some of the stress and take steps toward a more stable, healthier future.
What is a Social Care Network?
Think of a Social Care Network (SCN) as a team of local organizations working together to support eligible Medicaid members. Their goal is simple: help you identify what you need and connect you with care and services nearby, without any cost to you.
SCNs can help eligible people with things like:
- Finding affordable housing or covering utilities
- Making sure there’s healthy food on your table
- Getting reliable transportation
- Managing your care and connecting with services
Reach out to a SCN, they’re here for you. No matter what you’re up against, support is just a call or click away. Connecting with a Social Care Network could be the first step toward making things easier and improving your well-being.
Take the First Step
Getting help all starts with a simple screening. This process, along with an eligibility assessment, determines if you qualify for assistance.
See the chart below to find the Social Care Network nearest to you. When you reach out, a Social Care Navigator will ask a few questions about your situation to better understand how they can help. If you or someone in your household qualifies, your Navigator will walk you through each step—making sure you get the support that fits your life.
| Social Care Network | New York Region(s) | Counties Served | Contact |
|---|---|---|---|
| Care Compass Collaborative | Southern Tier | Broome, Chenango, Delaware, Otsego, Tioga, Tompkins | Phone: 607-352-5264 Web: carecompasscollaborative.org |
| Forward Leading IPA (FLIPA) | Finger Lakes | Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates | Phone: 1-888-808-1845 Web: forwardleadingipa.org |
| Health Equity Alliance of Long Island | Long Island | Nassau, Suffolk | Phone: 516-505-4434 Web: healiny.org |
| Healthy Alliance | Capital, Central, and North Country | Albany, Clinton, Columbia, Cortland, Essex, Franklin, Fulton, Greene, Hamilton, Herkimer, Jefferson, Lewis, Madison, Montgomery, Oneida, Onondaga, Oswego, Rensselaer, Saratoga, Schenectady, Schoharie, St. Lawrence, Warren, Washington | Phone: Capital Region: 518-520-3211 Central New York: 315-505-2290 North Country: 518-656-8312 Web: healthyalliance.org |
| Hudson Valley Care Coalition | Mid-Hudson | Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester | Phone: 914-215-5292 Web: hudsonvalleycare.org |
| Public Health Solutions: WholeYouNYC | New York City | Kings (Brooklyn), New York (Manhattan), Queens | Phone: 646-619-6400 Web: wholeyou.nyc |
| Staten Island Performing Provider System | Staten Island | Richmond | Phone: 917-830-1140 Web: statenislandpps.org |
| Somos Healthcare Providers, Inc. | New York City | Bronx | Phone: 1-833-766-6769 Web: somoscommunitycare.org |
| Western New York Integrated Care Collaborative Inc. | Western | Cattaraugus, Chautauqua, Erie, Niagara | Phone: 1-716-431-5100 Web: wnyscn.org |
Maya’s Journey: A Social Care Network Success Story
Maya and her family were referred to a Social Care Network through Maya’s Care Manager. The family faced multiple challenges: a possible eviction, utility shut-off risk, and food insecurity. These challenges also led to stress at home and had an impact on the family’s relationships with each other. The SCN quickly assessed their needs and got to work connecting Maya to the necessary resources.
How the SCN Stepped Up
- Housing: The SCN worked with Legal Aid, Maya’s landlord, and the landlord’s lawyer. They collected needed paperwork, helped guide communication, and made sure Maya’s rent debt was paid, helping her and her family avoid eviction.
- Utilities: The team provided one-time utility assistance to avoid shut off during this critical time.
- Food insecurity: Maya’s family was enrolled in a weekly home-delivered meal program, giving them reliable access to nutritious food.
- Social and family support: The SCN offered ongoing guidance, helping Maya build connections and strengthen her support system.
Outcomes and Daily Impact
Thanks to the SCN’s coordinated efforts, Maya’s day-to-day life dramatically improved. The family was able to resume regular rent payments and worked on their budget with guidance from the SCN.
Now that Maya and her family’s basic needs have been addressed, they can focus on family stability. Their experience highlights how the power of community support can make a positive difference when it’s needed most.
Names have been changed for privacy.