Contact Us
Already an MVP member?
Start with your ID card!
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.
Other contact information:
- MVP Customer Care Center
Toll Free: 1-888-687-6277, TTY 1-800-662-1220
Monday – Friday, 8 am to 6 pm (Eastern Time) - MVP Members from NY State of Health
MVP Customer Care Center: 1-877-742-4181
NY State of Health Help Line: 1-855-355-5777 - MVP Members from Vermont Health Connect
MVP Customer Care Center: 1-800-348-8515
Vermont Connect Hotline: 1-855-899-9600 - MVP Select Care Members
MVP Customer Care Center: 1-800-229-5851 - MVP Medicare Members
MVP Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220, Fax: 1-585-327-2298
Monday – Friday, 8 am to 8 pm (Eastern Time)
From October 1 – March 31, call seven days a week, 8 am to 8 pm (Eastern Time) - MVP Medicaid and CHPlus Members
MVP Customer Care Center: 1-800-852-7826
Monday – Friday, 8 am to 6 pm (Eastern Time) - MVP Harmonious Health Care Plan Members
MVP Customer Care Center: 1-844-946-8002
Monday – Friday, 8 am to 6 pm (Eastern Time) - Or, use the MVP Customer Care Contact form
Not an MVP member yet?
Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.