Already an MVP Member?

Start with your ID card! The fastest way to reach the right person is to call the phone number on the back of your Member ID card.

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Other contact information

• MVP Customer Care Center
  Toll Free: 1-888-687-6277, TTY: 711
  Monday – Friday, 8 am to 6 pm (Eastern Time)
• MVP Members from NY State of Health
  MVP Customer Care Center: 1-877-742-4181
  NY State of Health Help Line: 1-855-355-5777
• MVP Members from Vermont Health Connect
  MVP Customer Care Center: 1-800-348-8515
  Vermont Connect Hotline: 1-855-899-9600
• MVP Select Care Members
  MVP Customer Care Center: 1-800-229-5851
• MVP Medicare Members
  MVP Customer Care Center: 1-800-665-7924
  TTY: 711, Fax: 1-585-327-2298
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• MVP DualAccess Members
  MVP Member Services/Customer Care Center: 1-866-954-1872
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• UVM Health Advantage Members
  MVP Medicare Customer Care Center: 1-800-665-7924
  TTY: 711, Fax: 1-585-327-2298
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• MVP Medicaid and CHPlus Members
  MVP Member Services/Customer Care Center: 1-800-852-7826
  Monday – Friday, 8 am to 6 pm (Eastern Time)
• MVP Harmonious Health Care Plan Members
  MVP Member Services/Customer Care Center: 1-844-946-8002
  Monday – Friday, 8 am to 6 pm (Eastern Time)
• Or, use the MVP Customer Care Contact form