Contact Us
Already an MVP member?
Start with your ID card!
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.
Other contact information:
- MVP Customer Care Center
Toll Free: 1-888-687-6277, TTY 1-800-662-1220
Monday – Friday, 8 am to 6 pm (Eastern Time) - MVP Members from NY State of Health
MVP Customer Care Center: 1-877-742-4181
NY State of Health Help Line: 1-855-355-5777 - MVP Members from Vermont Health Connect
MVP Customer Care Center: 1-800-348-8515
Vermont Connect Hotline: 1-855-899-9600 - MVP Select Care Members
MVP Customer Care Center: 1-800-229-5851 - MVP Medicare Members
MVP Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220, Fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - MVP DualAccess Members
MVP Member Services/Customer Care Center:: 1-866-954-1872
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - UVM Health Advantage Members
MVP Medicare Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220, Fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - MVP Medicaid and CHPlus Members
MVP Member Services/Customer Care Center: 1-800-852-7826
Monday – Friday, 8 am to 6 pm (Eastern Time) - MVP Harmonious Health Care Plan Members
MVP Member Services/Customer Care Center: 1-844-946-8002
Monday – Friday, 8 am to 6 pm (Eastern Time) - Or, use the MVP Customer Care Contact form