Already an MVP member?

Start with your ID card!

The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

Other contact information:

  • MVP Customer Care Center
    Toll Free: 1-888-687-6277, TTY 1-800-662-1220
    Monday – Friday, 8 am to 6 pm (Eastern Time)
  • MVP Members from NY State of Health
    MVP Customer Care Center: 1-877-742-4181
    NY State of Health Help Line: 1-855-355-5777
  • MVP Members from Vermont Health Connect
    MVP Customer Care Center: 1-800-348-8515
    Vermont Connect Hotline: 1-855-899-9600
  • MVP Select Care Members
    MVP Customer Care Center: 1-800-229-5851
  • MVP Medicare Members
    MVP Customer Care Center: 1-800-665-7924
    TTY: 1-800-662-1220, Fax: 1-585-327-2298
    Monday – Friday, 8 am to 8 pm (Eastern Time)
    From October 1 – March 31, call seven days a week, 8 am to 8 pm (Eastern Time)
  • MVP Medicaid and CHPlus Members
    MVP Customer Care Center: 1-800-852-7826
    Monday – Friday, 8 am to 6 pm (Eastern Time)
  • MVP Harmonious Health Care Plan Members
    MVP Customer Care Center: 1-844-946-8002
    Monday – Friday, 8 am to 6 pm (Eastern Time)
  • Or, use the MVP Customer Care Contact form

Live Chat

Connect with an online representative through our Live Chat feature.

Not an MVP member yet?

Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.

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