Already an MVP member?

Start with your ID card!

The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

Other contact information:

  • MVP Customer Care Center
    Monday – Friday, 8 am to 6 pm (Eastern Time)
    Toll Free: 1-888-687-6277 , TTY 1-800-662-1220
    Or, use the MVP Customer Care Contact form.
  • MVP Members from NY State of Health
    MVP Customer Care Center: 1-877-742-4181 
    NY State of Health Help Line: 1-855-355-5777 
  • MVP Members from Vermont Health Connect
    MVP Customer Care Center: 1-800-348-8515 
    Vermont Connect Hotline: 1-855-899-9600 
    Or, use the MVP Customer Care Contact form.
  • MVP Members Covered through MVP Select Care
    Please call 1-800-229-5851  or use the MVP Customer Care Contact form.
  • MVP Medicare Members
    MVP Medicare Customer Care Center: 1-800-665-7924 
    TTY: 1-800-662-1220 
    Monday – Friday, 8 am to 8 pm (Eastern Time)
    From October 1, 2018 – March 31, 2019, call seven days a week, 8 am to 8 pm
    Fax: 1-585-327-2298
    Or, use the MVP Customer Care Contact form.
  • MVP Medicaid and CHPlus Members
    MVP Customer Care Center: 1-800-852-7826 
    Monday – Friday, 8:30 am to 5 pm (Eastern Time)
    Or, use the Make an Appointment form.
  • MVP Harmonious Health Care Plan Members
    MVP Customer Care Center: 1-844-946-8002 
    Monday – Friday, 8:30 am to 5 pm (Eastern Time)

Live Chat

Connect with an online representative through our Live Chat feature.

Not an MVP member yet?

Call 1-800-TALK-MVP (825-5687) to speak with an MVP representative about your plan options or fill out the contact form below.

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