MVP health plans feature networks with thousands of leading doctors and facilities—from top specialists and physicians to urgent care centers and labs close to home. Use the tools and information below to make sure you can get the care you need when you need it.

Find a Provider

Search by name, location, specialty and more.

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Find a Facility

Search by name or facility type within a defined area.

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Compare Hospitals

Use medical condition and location information to get quality ratings, patient safety ratings, awards and more.

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24/7 Nurse Advice Line

Whether you have a question related to diabetes, an insect bite, a rash, or general question about your health, expert advice is just a phone call away, even on weekends, when you call our 24/7 Nurse Advice Line with any non-emergency questions. Call 1-800-204-4712, toll free, or sign in to email a nurse via our secure online form.

Frequently Asked Questions

  • How can I find a behavioral health provider?

    Use our Find a Doctor tool to search for mental health or substance use disorder providers. Please note, many providers can also be found using our Find a Facility tool. Selecting a Health Care Provider Specialty from the drop-down menu will ensure your results include only in-network Behavioral Health providers. The Behavioral Health specialty category is listed near the top of the menu.

  • How do I access MVP’s national provider network?

    MVP has a national network of doctors and other health care providers that is made possible through an alliance with Cigna.

    If your MVP ID card has Cigna’s logo on the front, then you can likely access Cigna’s exclusive network of nearly 670,000 health care professionals and 5,600 hospitals and health care facilities.

    MVP Health Care ID card

    Please note: Cigna network access is dependent on plan type. Some Commercial plans only allow members to access the Cigna network for urgent and emergency care, while traveling outside of the service area.

    Not sure if your health plan includes national network coverage?

    Check your health plan documents or call MVP at the phone number shown in the Member section on the back of your health plan ID card.

  • What do I do if I need immediate care when traveling?

    No matter where you go, you’re covered for emergencies. Many MVP members have 24-hour Worldwide Emergency Coverage.

    If an emergency situation develops while you are outside the service area, you should seek care from the nearest physician or hospital emergency room. Notify MVP within 48 hours, or as soon as physically possible.*

    All routine, preventive, elective or non-emergency care must be provided by or arranged through your Primary Care Physician and obtained within the MVP service area.

    Preventive and follow-up care, however, must be provided or arranged through the Primary Care Physician and obtained within the MVP service area. The out-of-area coverage includes doctor visits, physical therapy, allergy shots and lab work.

    Traveling and need non-emergency care? Eligible MVP members who are traveling within the United States have access to myVisitNow—24/7 online doctor visits—for non-emergency issues such as sinusitis, flu, bronchitis, earache, or UTI. Members can access urgent care doctors using a computer, smartphone, or tablet, from nearly anywhere in the U.S. (some exceptions apply in Arkansas and Texas). Learn more about myVisitNow.

    *Note: MVP reserves the right to retrospectively determine if the visit is of an emergency nature.

  • When should I choose emergency vs. urgent care?

    If you believe you have an emergency medical condition, seek help immediately at the nearest hospital or health care facility. You do not need your Primary Care Physician or MVP Health Care to approve emergency care.

    MVP Health Care members are covered for medically-necessary emergency care anywhere in the world—24 hours a day.

    If you need medical attention immediately for an unforeseen illness or injury, but your health is not in serious danger, go to the nearest Urgent Care Center.

    When to Go to the Emergency Room

    Ask yourself “Is there an immediate danger to my life?” or “If I don’t get help right away, will it permanently affect my health?” If your answer is “yes” to either question, you have an emergency.

    When to Seek Urgent Care

    Urgent care is a smart choice when you need medical attention right away, but your health is not in serious danger. Examples may include severe sore throat, sprains and strains, ear or eye infection, fever or flu.

    Whenever possible, call your doctor before going to the emergency room. They should be able to advise you. Typically, an answering service for your doctor’s office will take your call after regular hours and have someone call you back. However, go directly to the nearest emergency facility or call 911 if you are in a situation where you can’t call your doctor first, or you feel it is a life-threatening emergency.

    Note: Emergency/urgent care services obtained at an Emergency Room or Urgent Care Center do not require approval by your Primary Care Physician (PCP) or MVP Health Care, but you are encouraged to notify your PCP after treatment to arrange for follow-up care.

  • What is the Provider Excellence Program?

    Many factors should be taken into consideration when selecting a provider. While many people think about a provider’s reputation and location, quality of care and cost efficiency are additional elements that should be considered. The new MVP Provider Excellence Program is designed to provide our HMO, EPO, PPO, and POS members in New York with this information to help them make informed health care decisions.

    Learn more about the Provider Excellence Program (PDF).

    See a list of providers designated in the MVP Provider Excellence Program Directory (PDF).

    Tell us what you think! Take a brief survey to provide feedback about this program.

Learn More about Physicians in Your Area

Questions on health? Access MVP’s Health Library.

Find the latest information on any of more than 6,000 health topics. Use our interactive decision tools, check symptoms, research medications and more.

Additional Resources

Here are some additional resources to help you make informed decisions about your health and well-being.

*Available upon renewal. Subject to regulatory approval. Not available with Vermont Individual and Vermont Small Group plans, and restrictions apply to Medicare and other government programs.