Updated May 5, 2020
We know this is a difficult time. As we continue to monitor the COVID-19 (coronavirus) situation, MVP is here to support you and your family.

Get connected to important resources on what you can do to stay healthy.

  • MVP has the tools and resources to help you and your family stay healthy during the COVID-19 outbreak.

    Keep Your Mind & Body Healthy

  • It’s normal to feel worried, stressed, or anxious during this time. There are things you can do to support yourself and those you care about.

    Manage Your Mental Health

  • For those in quarantine or self-isolation, we can help you stay on top of your prescriptions.

    Learn More

  • Avoid a trip to the emergency room. Stay home and get the care you need with myERnow – a virtual ER service. Get access to trained emergency room providers 24 hours a day/7 days a week for a wide range of health needs, including COVID-19 symptoms.

    Connect Now

  • Need to speak with a doctor? Use myVisitNow® for non-emergency care, including 24/7 urgent care visits and self-scheduled appointments for behavioral health, psychiatry, nutrition counseling, and more.

    Schedule a Visit

Frequently Asked Questions about COVID-19

  • What are the symptoms of COVID-19?

    The CDC believes symptoms appear in as few as two or as many as 14 days after direct exposure to the virus. A health care provider can make the determination if your symptoms are consistent with COVID-19.

    Symptoms may include:

    • Cough
    • Shortness of breath/difficulty breathing

    Or at least two of the following symptoms:

    • Fever
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell

  • How do I know if I am high risk?

    According to the CDC, older adults and people of any age who have serious underlying medical conditions, especially if they are not well controlled, are at higher risk for severe illness from COVID-19.

    Older adults:

    • Are 65 years and older OR
    • Live in a nursing home or long-term care facility

    Serious underlying medical conditions include:

    • Chronic lung disease or moderate-to-severe asthma
    • Serious heart conditions like heart failure, coronary artery disease, congenital heart disease, cardiomyopathies, or pulmonary hypertension
    • Being immunocompromised due to things like cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
    • Severe obesity (body mass index [BMI] of 40 or higher)
    • Diabetes
    • Chronic kidney disease being treated with dialysis
    • Liver disease like cirrhosis

    Other population groups may be at high risk of exposure to COVID-19 including people with disabilities, people experiencing homelessness, and people who are pregnant or breastfeeding. Learn more about these population groups and their risk of exposure.

    If you are at higher risk for serious illness from COVID-19 because of your age or because you have serious underlying medical conditions, follow the CDC guidelines to reduce your risk of exposure.

  • How do I prevent catching COVID-19?

    Since there are currently no vaccines available to protect against COVID-19, prevention is the only way to reduce your risk of infection. There are several things you can do to avoid getting sick, including:

    • Practice social distancing – stay away from places where many people gather, avoid gatherings of 10 or more people, and maintain a distance of six feet from other people whenever possible.
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home whenever possible, especially if you are sick.
    • Cover coughs and sneezes with a tissue, and promptly throw tissues in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Wash your hands frequently with soap and water for at least 20 seconds, especially if they are visibly dirty or you’ve just come back into your home
    • If soap and water are not readily available, clean your hands thoroughly with an alcohol-based hand sanitizer with at least 60% alcohol.

  • Should I wear a face mask in public?

    Follow the CDC’s recommendation for using a face mask:

    • The CDC now recommends the use of cloth face covers/masks, especially in public where social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies). Face masks should be used in areas of significant community-based transmission like we are seeing in New York State.
    • Masks are effective only when used in combination with frequent hand-cleaning with soap and water or alcohol-based hand sanitizers of 60% or higher alcohol content.
    • Medical grade face masks should be worn by health care workers and first responders.

  • What treatment options exist if I have COVID-19?

    MVP will cover COVID-19 treatment at no cost-share to the member through May 31 for most MVP health plans. Call the MVP Customer Care Center phone number on the back of your MVP Member ID card for more coverage information specific to your health plan. Self-funded plan members should check with their employer to see if they have adopted the waived cost-share guidance.

    There is currently no vaccine to prevent COVID-19. However, many pharmaceutical and health organizations are focused on developing a vaccine and other therapies. Some medications are being tested in clinical trials.

    The best way to prevent illness is to avoid being exposed to the virus. See “How do I prevent catching COVID-19?” above for guidance from the CDC.

  • Are hydroxychloroquine and chloroquine approved to treat COVID-19?

    The U.S Food and Drug Administration (FDA) recently approved two drugs through an Emergency Use Authorization to treat COVID-19. However, hydroxychloroquine and chloroquine should only be used by patients who can be appropriately monitored either in the hospital or as part of a clinical trial.

    Both drugs may cause abnormal heart rhythm and dangerously rapid heart rate. They also pose risks when taken with other medications, including azithromycin, which is a popular antibiotic also being used in some patients to treat COVID-19. Patients receiving hydroxychloroquine and chloroquine for COVID-19 who experience irregular heartbeat, dizziness, or fainting, should seek medical attention right away by calling 9-1-1.

    Do not purchase hydroxychloroquine and/or chloroquine without a prescription from your health care professional. Serious poisoning and death have been reported after incorrect use of chloroquine products, especially those that were not intended for humans.

    Patients currently taking hydroxychloroquine or chloroquine for an FDA approved indication (such as malaria treatment, Lupus, or rheumatoid arthritis) should continue taking their medication as prescribed.

  • Does my health plan cover COVID-19 testing?

    Yes, COVID-19 screening and testing is free for all MVP members. You will not be responsible for any co-payments, other cost-share, or fees associated with:

    • An emergency room visit or visit to an in-network health care provider for COVID-19 testing
    • Drive-thru specimen collection sites
    • Telemedicine services, like MVP’s myERnow virtual emergency room and myVisitNow online doctor visits

    We continue to monitor additional changes at the state and federal government levels to understand and assess implications for MVP and its members.

    The FDA has found that unauthorized fraudulent test kits for COVID-19 are being sold online. The FDA has not authorized these or any tests for home testing of COVID-19. Currently, the only way to be tested for COVID-19 is to talk to a health care provider.

  • How do I protect myself from scams?

    We take insurance fraud very seriously. Fraudsters may target people in several ways, using phone calls, social media, websites and even door-to-door visits. They may offer to send you vaccines, tests, masks, or other desirable items in exchange for your insurance number or personal information.

    The FDA has found that unauthorized fraudulent test kits for COVID-19 are being sold online. The FDA has not authorized these or any tests for home testing of COVID-19. Currently, the only way to be tested for COVID-19 is to talk to a health care provider.

    There are several ways to protect yourself from scams, including:

    • Be cautious of websites and stores selling products that claim to prevent, treat, or cure COVID-19. There are no FDA-approved products to prevent COVID-19. Remember, currently the only way to be tested for COVID-19 is to talk to a health care provider (see “Does my health plan cover COVID-19 testing?” above for details). Products marketed for veterinary use, or “for research use only,” or otherwise “not for human consumption,” have not been evaluated for safety and should never be used by humans.
    • Only share your insurance card number with your primary and specialty care doctors, participating pharmacist, hospital, health insurer, or other trusted health care provider.
    • Check your claims summary forms for errors.

    For Medicaid Only:

    There have been reports of online scams where families are told that their eWIC cards have been suspended. This is not true; New York State WIC has not suspended eWIC cards. Once a family receives their benefits, benefits are valid through the “Benefits Valid Through” date. If you have questions, please contact your local WIC office.

  • Can I refill my prescription early?

    Due to COVID-19, MVP members with pharmacy coverage can get an emergency early refill of a 30-day supply of maintenance medications at an in-network pharmacy. MVP Medicare members can request up to a 90-day supply. Talk to your pharmacist about an early refill and if it applies to you.

    • Early refills are not available for controlled substances or specialty medications.
    • Medicaid members who are quarantined can ask about available options by contacting CVS Caremark Customer Care at 1-866-832-8077 (TTY: 1-800-231-4403).

    Want your prescriptions mailed directly to your home? Take advantage of CVS Caremark’s Mail Order pharmacy (if your benefit allows). Using mail-order lets you buy medications in larger quantities, usually for a lower price. Some retail pharmacies will also mail or deliver prescriptions to a home address. Ask your pharmacist what options may work for you. Check out the MVP formulary listed below to find out if the medication you are taking can be filled as a 90-day supply. Keep in mind that:

    • Most specialty medications may be obtained through CVS Specialty, which will mail the prescriptions to your home.
    • Pharmacies may limit refills of a medication based on their current supply and ability to restock.
    • All limits noted within the formulary and copays still apply to early refill requests.

    To start using mail-order services, sign in to your online member account and select Pharmacy to connect to the CVS Caremark website. Then select Prescriptions, then Start Mail Services. You can also call the MVP Customer Care Center at the phone number listed on the back of your MVP Member ID card or talk to your pharmacist to see if you have the benefit.

  • What other resources are available to me and/or my family?


Learning the COVID-19 Language

Coronavirus: This term can mean different things. These days, it usually means the virus that causes COVID-19, a disease that may cause serious illness and death. It could also be used to mean any of a family of viruses that cause diseases in humans, animals, or both.

COVID-19: COVID-19 stands for coronavirus disease 2019. It is a new (or novel) viral infection that can cause serious illness and death. Because it is new, people have little or no immune protection from it, causing it to spread quickly and widely.

“Flatten(ing) the Curve”: This common phrase refers to the use of disease prevention practices (like social distancing and the use of protective gear like face masks) to slow down the spread of the coronavirus. Flattening the curve is critical to ensure that people who need health care services for any reason can access them.

Isolation: Isolation separates sick people with a contagious disease (like COVID-19) from people who are not sick. It helps protect the public by preventing exposure to people who have or may have a contagious disease. Isolation can take place at home or at a health care facility. People who are in isolation should have no visitors to their home and stay six feet away from others, even those in their own households.

Pandemic: A pandemic is a worldwide spread of a disease to many people. The World Health Organization has called COVID-19 a pandemic because it has affected many people across the globe.

Quarantine: similar to isolation (above), quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick. It helps protect the public by preventing exposure to people who have or may have a contagious disease. People in quarantine should have no visitors to their home and stay six feet away from others, even those in their own households. If you think you have been exposed to COVID-19 through contact or travel, or are at high risk for contracting the virus, you should quarantine at home for 14 days to reduce the spread of the disease.

Social Distancing: Keeping six or more feet of distance between yourself and other people when in public places. It also means avoiding groups of 10 or more, staying away from busy places (stores, hiking trails), and not having visitors to your home. Social distancing keeps people who are high-risk for COVID-19 safe. Learn more about social distancing.

Information regarding COVID-19 is subject to change.