We know this is a difficult time. As we continue to monitor the COVID-19 (coronavirus) situation, MVP is here to support you and your family.

Get connected to important resources on what you can do to stay healthy.

  • MVP has the tools and resources to help you and your family stay healthy during the COVID-19 outbreak.

    Keep Your Mind & Body Healthy

  • It’s normal to feel worried, stressed, or anxious during this time. There are things you can do to support yourself and those you care about.

    Manage Your Mental Health

  • For those in quarantine or self-isolation, we can help you stay on top of your prescriptions.

    Learn More

  • Avoid a trip to the emergency room. Stay home and get the care you need with myERnowSM – a virtual ER service. Get access to trained emergency room providers 24 hours a day/7 days a week for a wide range of health needs, including COVID-19 symptoms.

    Connect Now

  • Need to speak with a doctor? Use myVisitNow® for non-emergency care, including 24/7 urgent care visits and self-scheduled appointments for behavioral health, psychiatry, nutrition counseling, and more.

    Schedule a Visit

  • For more information about COVID-19 symptoms, how to protect yourself, what to do if you’re sick, face mask recommendations, and more, visit the Centers for Disease Control (CDC) website, or check out these other resources.

Frequently Asked Questions about COVID-19

  • What treatment options exist if I have COVID-19?

    MVP will cover COVID-19 treatment at no cost-share to the member for most MVP health plans in New York through December 31, 2020, and for most health plans in Vermont until the State of Emergency is lifted. Self-funded plan members should check with their employer to see if they have adopted the waived cost-share guidance.

    There is currently no vaccine to prevent COVID-19, and there are no medications to treat people diagnosed with COVID-19 currently recommended by the FDA. However, many pharmaceutical and health organizations are focused on developing a vaccine and other therapies. Some medications are being tested in clinical trials. The FDA has given emergency authorization for the use of certain medications, but only to treat patients with severe cases.

    For more information about therapeutics for patients with COVID-19, visit the CDC website.

  • Does my health plan cover COVID-19 testing?

    COVID-19 screening and testing is free for most MVP members. Most members will not be responsible for any co-payments, other cost-share, or fees associated with:

    • An emergency room visit or visit to an in-network health care provider for COVID-19 testing
    • Drive-thru specimen collection sites
    • Telemedicine services, like MVP’s myERnow virtual emergency room and myVisitNow online doctor visits

    The Centers for Medicare and Medicaid Services require that members of Medicare MSA plans who have not reached their deductible limit cover costs related to COVID-19 testing.

    Available Tests

    There are two kinds of tests available for COVID-19.

    Antibody tests detect whether a person has had a COVID-19 infection some time in the past. Antibody tests may not show if you currently have a COVID-19 infection. To find out, consider taking a viral test (below). It is not clear from current science whether testing positive on an antibody test offers protection from COVID-19 in the future.

    Viral tests detect whether a person has (or had) an active infection at the time the test is taken. Typically, these tests are used by people who have symptoms or believe they may have been exposed to the coronavirus recently. If you test negative on a viral test, that does not mean you can’t get sick in the future. If you test positive on a viral test, visit the CDC’s website for advice on caring for yourself and others.

  • Can I refill my prescription early?

    Due to COVID-19, MVP members with pharmacy coverage can get an emergency early refill of a 30-day supply of maintenance medications at an in-network pharmacy. MVP Medicare members can request up to a 90-day supply. Talk to your pharmacist about an early refill and if it applies to you.

    • Early refills are not available for controlled substances or specialty medications.
    • Medicaid members who are quarantined can ask about available options by contacting CVS Caremark Customer Care at 1-866-832-8077 (TTY: 1-800-231-4403).

    Want your prescriptions mailed directly to your home? Take advantage of CVS Caremark’s Mail Order pharmacy (if your benefit allows). Using mail-order lets you buy medications in larger quantities, usually for a lower price. Some retail pharmacies will also mail or deliver prescriptions to a home address. Ask your pharmacist what options may work for you. Check out the MVP formulary listed below to find out if the medication you are taking can be filled as a 90-day supply. Keep in mind that:

    • Most specialty medications may be obtained through CVS Specialty, which will mail the prescriptions to your home.
    • Pharmacies may limit refills of a medication based on their current supply and ability to restock.
    • All limits noted within the formulary and copays still apply to early refill requests.

    To start using mail-order services, sign in to your online member account and select Pharmacy to connect to the CVS Caremark website. Then select Prescriptions, then Start Mail Services. You can also call the MVP Customer Care Center at the phone number listed on the back of your MVP Member ID card or talk to your pharmacist to see if you have the benefit.

  • Should I still get my preventive care?

    It’s still important to see your doctor for routine check-ups, screenings, and immunizations. They help keep you healthy! They also help find health issues earlier when they are most treatable. Don’t wait until you feel sick to see your doctor.

  • Is it safe to go into my doctor’s office?

    Doctors have made many changes to their offices. These changes help keep patients and staff safe. Some of these safety measures include:

    • Conducting temperature checks
    • Screening everyone who enters the building for COVID-19 symptoms
    • Enforcing social distancing
    • Sterilizing surfaces often
    • Ensuring everyone wears a facemask
    • Rearranged waiting rooms so patients don’t sit next to each other

    If you do not feel safe going into your doctor’s office, ask your provider about telemedicine visits. You may be able to speak with your doctor over the phone or by video.

  • I don’t feel comfortable going into my doctor’s office right now. Do I have other options?

    Due to COVID-19, in-person visits may not be an option for you right now. Many provider offices offer telemedicine, or virtual visits. Telemedicine allows you to speak with your doctor over the phone or via video. Most of what happens during an in-person visit can be done by telemedicine. You and your doctor can discuss:

    • Your overall health and lifestyle
    • Any screenings or immunizations you may need
    • Behavioral health concerns (includes mental health and substance use disorders)
    • Medications

    Learn more about MVP’s telemedicine options, myVisitNow and myERnow, or connect with someone who can help.

  • How do I know if I am high risk?

    According to the CDC, older adults and people of any age who have serious underlying medical conditions are at higher risk for severe illness from COVID-19. Learn more about people who are at increased risk for severe illness.

    If you are at higher risk for serious illness from COVID-19 because of your age or because you have serious underlying medical conditions, follow the CDC guidelines to reduce your risk of exposure.

    Other population groups may be at high risk of exposure to COVID-19 including people with disabilities, people experiencing homelessness, and people who are pregnant or breastfeeding. Learn more about these population groups and their risk of exposure.

  • Should my provider charge me extra for Personal Protective Equipment (PPE)?

    No, your provider should not charge you for personal protective equipment (PPE), such as masks, gowns, and gloves. You are not responsible for charges beyond your standard copayment, coinsurance, or deductible payment.

    If you have been charged for PPE, you must be reimbursed by your doctor. PPE reimbursements will be refunded directly by your doctor’s office. If you have concerns about PPE charges incurred from your participating provider, please call the MVP Customer Care Center at the phone number listed on the back of your MVP Member ID card.

  • How do I protect myself from scams?

    We take insurance fraud very seriously. Fraudsters may target people in several ways, using phone calls, social media, websites and even door-to-door visits. They may offer to send you vaccines, tests, masks, or other desirable items in exchange for your insurance number or personal information.

    The FDA has found that unauthorized fraudulent test kits for COVID-19 are being sold online. At-home tests are currently unavailable in New York State. Contact your doctor if you think you should be tested for COVID-19.

    There are several ways to protect yourself from scams, including:

    • Be cautious of websites and stores selling products that claim to prevent, treat, or cure COVID-19. There are no FDA-approved products to prevent COVID-19. Remember, currently the only way to be tested for COVID-19 is to talk to a health care provider (see “Does my health plan cover COVID-19 testing?” above for details). Products marketed for veterinary use, or “for research use only,” or otherwise “not for human consumption,” have not been evaluated for safety and should never be used by humans.
    • Only share your insurance card number with your primary and specialty care doctors, participating pharmacist, hospital, health insurer, or other trusted health care provider.
    • Check your claims summary forms for errors.

    For Medicaid Only:

    There have been reports of online scams where families are told that their eWIC cards have been suspended. This is not true; New York State WIC has not suspended eWIC cards. Once a family receives their benefits, benefits are valid through the “Benefits Valid Through” date. If you have questions, please contact your local WIC office.

  • What other resources are available to me and/or my family?


Learning the COVID-19 Language

Asymptomatic and Presymptomatic: The difference between someone who is asymptomatic and someone who is presymptomatic is subtle, but important.

Someone who is asymptomatic has the virus that causes COVID-19, but does not show any symptoms of the disease. People who are asymptomatic are difficult to identify because they usually do not seek testing.

Someone who is presymptomatic has the disease too, but does not show symptoms at the time of testing. Their symptoms appear later during the course of the infection.

Coronavirus: This term can mean different things. These days, it usually means the virus that causes COVID-19, a disease that may cause serious illness and death. It could also be used to mean any of a family of viruses that cause diseases in humans, animals, or both.

COVID-19: COVID-19 stands for coronavirus disease 2019. It is a new (or novel) viral infection that can cause serious illness and death. Because it is new, people have little or no immune protection from it, causing it to spread quickly and widely.

“Flatten(ing) the Curve”: This common phrase refers to the use of disease prevention practices (like social distancing and the use of protective gear like face masks) to slow down the spread of the coronavirus. Flattening the curve is critical to ensure that people who need health care services for any reason can access them.

Isolation: Isolation separates sick people with a contagious disease (like COVID-19) from people who are not sick. It helps protect the public by preventing exposure to people who have or may have a contagious disease. Isolation can take place at home or at a health care facility. People who are in isolation should have no visitors to their home and stay six feet away from others, even those in their own households.

Pandemic: A pandemic is a worldwide spread of a disease to many people. The World Health Organization has called COVID-19 a pandemic because it has affected many people across the globe.

Quarantine: similar to isolation (above), quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick. It helps protect the public by preventing exposure to people who have or may have a contagious disease. People in quarantine should have no visitors to their home and stay six feet away from others, even those in their own households. If you think you have been exposed to COVID-19 through contact or travel, or are at high risk for contracting the virus, you should quarantine at home for 14 days to reduce the spread of the disease.

Social Distancing: Keeping six or more feet of distance between yourself and other people when in public places. It also means avoiding groups of 10 or more, staying away from busy places (stores, hiking trails), and not having visitors to your home. Social distancing keeps people who are high-risk for COVID-19 safe. Learn more about social distancing.

Information regarding COVID-19 is subject to change.