MVP Member Services/Customer Care is Here for You
Need help understanding how our plans work? There is someone to help you Monday through Friday, between 8 am and 6 pm in our MVP Member Services/Customer Care Center at 1-800-852-7826 (Medicaid and CHPlus members) or 1-844-946-8002 (Harmonious Health Care Plan members).
Are you enrolled in an MVP DualAccess program, or do you receive both Medicaid and Medicare benefits from MVP? Contact the MVP Member Services/Customer Care Center for dually enrolled members at 1-866-954-1872 between the hours of 8am and 8pm, Monday through Friday.
You may want to choose or change your Primary Care Physician (PCP), ask about benefits and services, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask about any change that might affect your benefits (for example, you get a job that offers health care coverage).
Customer Care Center—Behavioral Health
Behavioral Health Advocates are available to assist you with:
- Understanding your behavioral health benefits
- Locating a Behavioral Health provider in your area
- Treatment options
- Member appeals
Monday – Friday, 8 am to 6 pm (Eastern Time)
Toll Free: 1-844-687-0707
If You Do Not Speak English, We Can Help
We want you to know how to use MVP Health Care, no matter what language you speak. Call us and we will find a way to talk to you in your own language. We have a group of people who can help. We will also help you find a Primary Care Physician (PCP) who speaks your language if one is available.
For People with Disabilities
If you are in a wheelchair, are blind, or have trouble hearing, call us if you need extra help. We can tell you if a particular provider’s office is wheelchair accessible or is equipped with communications devices. Also, we offer helpful services including:
- Relay link to TTY/TDD machine (1-800-662-1220)
- Information in large print
- Case management
- Help in making or getting to appointments
- Names and addresses of providers who specialize in serving persons with disabilities
Think you might qualify for a plan? Find out how.
We’re here to help you find the right plan for you and your family.
If you live in Albany, Columbia, Dutchess, Genesee, Greene, Jefferson, Lewis, Livingston, Monroe, Oneida, Ontario, Orange, Putnam*, Rensselaer, Saratoga, Schenectady, Sullivan, Rockland, Ulster, Warren, Washington or Westchester counties:
- Call MVP Health Care at 1-800-825-5687
- Monday – Friday from 8 am to 6 pm (Eastern Time)
If you live in a county that is not listed above, please contact the New York State Department of Health to learn more about the Medicaid options in your area.
*Essential Plan not available in Putnam county.