MVP Health Care Partners with Rochester Regional Health to Establish Innovative Patient Engagement and Support Program

By embedding a registered nurse in the hospital, MVP aims to collaborate on enhanced transitions from the hospital to improve the customer experience

Rochester, NY — August 8, 2023 — MVP Health Care (MVP) today announced a partnership with Rochester Regional Health to launch a care management and engagement program that will better serve customers in the hospital and in their transition post discharge. Through the program, MVP registered nurses (RN) will work on-site at Rochester Regional Health as care managers, providing wrap-around health care services to MVP customers during their hospital stay and post-discharge. Embedding care managers in the hospital provides customers with additional opportunities to ask questions and more deeply understand their care plan and benefit options, ensuring they have the resources needed to achieve the best health outcomes.

The services offered by on-site care managers will include:

  • Facilitating post-discharge follow up with appropriate providers.
  • Ensuring that customers understand their MVP benefits.
  • Additional support with regard to medication management.
  • Evaluating social determinants of health impacts to each customer and their care plan, such as coordinating transportation assistance and meal delivery options.
  • Providing appropriate referrals and support for customers that may not have a relationship with specific doctors for follow-up.

“We’re thrilled to launch this unique approach to care management at Rochester Regional Health and offer our customers the support of on-site nurses to help them navigate safe and effective transitions of care,” said MVP’s President and CEO, Chris Del Vecchio. “At MVP, we’ve seen firsthand how impactful our innovative customer support programs are in providing one-on-one guidance and assistance. We look forward to bringing this mentality and approach into the walls of the hospital to help our customers navigate some of the most challenging moments of their lives.”

“We are thrilled to be partnering with MVP on this important initiative which will better serve our patients and families,” said Rochester General Hospital President and Chief Operating Officer, Tammy Snyder. “This enhanced support will ensure that our patients are well positioned to continue to heal and thrive outside of our hospital setting as well as minimize the risk for readmission.”

Enhancing customer engagement is key to improving clinical outcomes, customer experience and quality performance. A recent study from the Joint Commission Journal on Quality and Patient Safety found that only between 50 and 60 percent of patients remember key information from recent inpatient stays, and only 50 percent correctly recalled post-discharge treatment plans.

“Sometimes customers don’t know what questions to ask in the hospital,” said MVP Leader of Case Management Operations, Charlene Schlude. “Sometimes they’re so focused on the reason they’re in the hospital that they forget to consider the health and social needs they may experience at home. This new care management program is an exciting opportunity for MVP to have a greater impact on the health of customers by ensuring they fully understand their care plan and the benefits to support it.”

For more information on MVP’s unique plan benefits, visit or call 1-800-TALK-MVP.


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About MVP Health Care

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. For more information visit or on FacebookTwitterInstagram, and LinkedIn.


About Rochester Regional Health

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. Rochester Regional Health is the region's second-largest employer. Learn more at