Reference Library

From details on how to use our provider portal, to guides to MVP policies, MVP’s reference library offers quick access to a variety of helpful resources.

Provider Resource Manual and Payment Policies
View the Provider Resource Manual and Payment Policies.
Provider Education Resources
MVP Health Care has developed many educational resources to help keep our providers informed and ensure successful partnerships.

View MVP Provider Education

OnTrackNY

OnTrackNY is an innovative treatment program for adolescents and young adults who have had unusual thoughts and behaviors, or who have started hearing or seeing things that others don’t. OnTrackNY helps people achieve their goals for school, work, and relationships.

Learn more about OnTrackNY
EDI Information and Guides
MVP’s Payor ID is 14165
- Billing Edits Effective May 21, 2015 (PDF)
- EDI Frequently Ask Questions (PDF)
- MVP Health Care’s Preferred Clearinghouse List (PDF)
- Electronic Funds Transfer and Remittance Advice (EFT/ERA) (PDF)
Online Claim Submissions

Providers may create and submit medical and behavioral health claims online to MVP by accessing mvphealthcare.transshuttle.axiom-systems.com. This website is hosted and powered by AXIOM and the services available therein are offered by AXIOM to providers on behalf of MVP Health Care. AXIOM may require that users agree to AXIOM’s site requirements and certain terms of use before accessing AXIOM’s services. Please note an NPI is required in order to setup an account.
- MVP Trans Shuttle Sign Up Guide (PDF)
Have a Legacy Transaction Account?

Log in here if you have an existing account to submit 837 files or retrieve 835/999/277CA files. MVP is not currently accepting new applications for internet claim submissions through our website or the retrieval of 835/999/277CA files.

EDI Forms
- Online EDI Enrollment
- EDI Enrollment Form 835/ERA (PDF)
EDI Guides
EDI Routine Maintenance Schedule
- Upcoming Planned Downtime (PDF)
Questions? Contact our EDI Service Department

Call 1-877-461-4911 or email MVP EDIServices@mvphealthcare.com
Coding, Medical Record Documentation and Education
Medical Coding and Training Resources
ICD-10-CM 2021 Coding Guidelines
If you feel your office would benefit from additional ICD-10-CM coding training, please contact our Medicare Risk Adjustment Team Trainers.

West/Central Regions

MaryEllen Reardon at (585) 279-8583 or mreardon@mvphealthcare.com

East Regions

Shannon Chase at (518) 386-7502 or schase@mvphealthcare.com

Additional Resources
2020 HEDIS Provider Reference Guides
Child and Adolescent Care
Adult Medical Conditions & Preventive Care
Diabetes Care
Women’s Preventive Care
- Breast Cancer Screening (BCS) (PDF)
- Cervical Cancer Screening (CCS) (PDF)
- Chlamydia Screening in Women (CHL) (PDF)
Behavioral Health Care
General References for HEDIS Compliance
- Scheduling Guidelines (PDF)
- HEDIS FAQs (PDF)
- How to Close Gaps (PDF)
- Closing Gaps in Care (PDF)
- No Show Strategies (PDF)
HEDIS 2019 Coding Reference Guides
ICD-10 Updates and FAQs
The U.S. Department of Health and Human Services established a new set of standards for the electronic exchange of HIPAA transactions between providers and payers. Included in this new set of standards is support for ICD-10 (International Classification of Diseases, 10th Revision) codes, which provide a better definition of diagnoses and procedures. MVP will provide current news on ICD-10 information to help you move to ICD-10, and information on MVP’s implementation of ICD-10. Please check often for updates.

ICD-10 Resources
Opioid/Pain Management Resources
- Non-Opioid Pain Management Options Provider Guide (PDF)
Children and Family Treatment and Support Services
Starting January 1, 2020 MVP will cover more Children and Family Treatment and Support Services (CFTSS). These services help children and their families improve their health, well-being, and quality of life.

CFTSS are for children under age 21 with behavioral health needs. These services may be provided at home or in the community. Beginning January 1, 2020, MVP Medicaid Managed Care members under age 21 will be able to access the following services:

Youth Peer Support and Training

This benefit is provided by a credentialed Youth Peer Advocate, or Certified Recovery Peer Advocate with a youth focus who has similar experiences. This benefit provides support and assistance with:
- Developing skills to manage health challenges and be independent,
- Feeling empowered to make decisions,
- Making connections to natural supports and resources, and
- Transitioning to the adult health system when the time is right.
Crisis Intervention

This benefit provides professional help at home or in the community when a child or youth is distressed and can’t be helped by family, friends, and other supports. This benefit includes support and help with using crisis plans to de-escalate the crisis to prevent or reduce future crises.

MVP may already cover these services for certain eligible children under age 21. If a member is currently getting these services, their care will not change.

Starting October 1, 2019, Home- and Community-Based Services (HCBS) for Children will only be available to select Medicaid Managed Care (MMC) members.

Who is eligible for these services?

Medicaid members under the age of 21, that have behavioral health needs and/or medically complex conditions are eligible to receive services in their own home or community. These services were previously covered under Medicaid fee-for-service for children under Medicaid’s waiver programs.

How will services be rendered?

MVP will collaborate with Health Home Care Managers, Children Youth Evaluation Services (CYES), service providers, and caregivers to help members to manage chronic health conditions and improve health outcomes.

MVP will receive plans of care prior to 10/1/2019 for review. Children in treatment as of 10/1/2019 may continue with their current HCBS care providers for continuity of care. MVP will continue to authorize the most recent plan of care in effect when services are transitioned to MMC. Continuity of care will be in place for the first 24 months of the transition.

How do I learn more about these and other services?

MVP has produced training documents for HCBS, Children and Family Treatment and Support Services (CFTSS), and Children’s Transition information that may be helpful to providers. These are available at mvphealthcare.com/providers/education.

Starting July 1, 2019, MVP will cover more behavioral health services for children and youth.

MVP Medicaid Managed Care members under age 21 will be able to access the following services:

Office of Alcoholism and Substance Abuse Services (OASAS), including:
- Outpatient Clinic (Hospital Based)
- Rehabilitation Programs (Hospital Based)
- Opioid Treatment Program Services (Hospital Based)
- Chemical Dependence Inpatient Rehabilitative Services
Injections for Behavioral Health Related Conditions

Children and Family Treatment and Support Services (CFTSS), including:
- Psychosocial Rehabilitation (PSR)
- Community Psychiatric Supports and Treatment (CPST)
- Family Peer Support Services
- Other Licensed Practitioner (OLP)
Office of Mental Health (OMH) Outpatient Services and Designated Serious Emotional Disturbance (SED) Clinic Services
Assertive Community Treatment (ACT)
Continuing Day Treatment
Personalized Recovery Oriented Services (PROS)
Partial Hospitalization
Psychiatric Services
Psychological Services
Comprehensive Psychiatric Emergency Program (CPEP) including Extended Observation
Inpatient Psychiatric Services

Who is covered for these services?

MVP will cover these services for all eligible children and youth under age 21, including those:
- With Supplemental Security Income (SSI)
- Who have Federal Social Security Disability Insurance (SSDI) status, or
- Who have been determined certified disabled by a New York Medical disability review.
As of January 1, 2019, children with non-Supplemental Security Income (SSI) Medicaid Managed Care (MMC) will have additional coverage so they can take advantage of additional behavioral health treatment and support services for their families.

These services place strong emphasis on early identification and access to treatment. The intention is to prevent the onset or progression of behavioral health conditions and a need for long-term or more expensive services. Some of these services will allow the child to be treated in the home and other natural, community-based settings where children/youth and their families live. The program will be phased-in over the next 18 months, with the first three services being implemented on January 1, 2019.

What are the first three services?

The services that will be effective January 1 include:
- Other Licensed Practitioner (OLP) – lets children get individual, group, or family therapy where they are most comfortable.
- Psychosocial Rehabilitation (PSR) – helps children relearn skills to help them in the community.
- Community Psychiatric Supports and Treatment (CPST) – helps children stay in their home and communicate better with family, friends, and others.
How are these services being rendered?

Beacon Health Options has a provider network that are rendering the services listed above. Beacon is also responsible for the administration of claims. MVP will provide Care Management services.

Additional Resources
- Information on Transition Age Youth Provider Support is available on the New York State Office of Mental Health Services website at: omh.ny.gov
- Additional information on how Providers can deliver care to children and families who experience mild-to-moderate mental health concerns can be found at projectteachny.org.
MVP Health Care is administering HCBS Services. For questions, contact MVP Provider Services at 1-800-684-9286. Beacon Health Options is administering CFTSS Services as well as additional Behavioral Health Services for children. For questions, call Beacon’s provider relations at 1-844-265-7595.
Health Home
- Health Home Upward Enrollment Referral Form (PDF)
Guides to MVP Benefits & Plans
- Harmonious Health Care Plan FAQs (PDF)
- NY Marketplace Quick Reference Guide (PDF)
- VT Marketplace Quick Reference Guide (PDF)
Understanding MVP’s National Alliance with Cigna HealthCare
- CIGNA Reference Guide (PDF)
Learn about MVP Policies
- Code of Ethics and Business Conduct Summary (PDF)
- Corporate Code of Ethics and Business Conduct (PDF)
- Detecting and Preventing Fraud, Waste and Abuse (PDF)
- Independent Dispute Resolution Process for Emergency and Surprise Bills—Health Care Providers (PDF)
- Medical & Pharmacy Policy Updates Archive (Login required. Once you are logged in, hover over Resources, then click Medical Policies.)
- NPI Information
Guides for Using Our Site
- Inside your MVP Online Provider Account (PDF)
- Authorization Look-up (PDF)
- Electronic Claim Adjustment Request Form (CARF) (PDF)
- Provider Portal Registration Guide (PDF)
- Learn More About the New Menu Options (PDF)
- Presentation: Setting Notification Preferences
- Summary of Provider Portal Enhancements (PDF)
- Upcoming Planned Downtime (PDF)
Utilization Management

Have a Legacy Transaction Account?

EDI Forms

EDI Guides

EDI Routine Maintenance Schedule

Questions? Contact our EDI Service Department

Medical Coding and Training Resources

ICD-10-CM 2021 Coding Guidelines

West/Central Regions

East Regions

Additional Resources

ICD-10 Resources