MVP and the City of Rochester have partnered to help you navigate your health journey with confidence.
MVP and the City of Rochester have partnered to help you navigate your health journey with confidence.
Important Information for 2027 Open Enrollment: Retirees who do not wish to make changes to their benefits do not need to take any action.
Care, benefits, and support—all in one place. Gia helps you navigate your plan and access care so you can take your next step with confidence.
You can receive up to $600 per contract, per calendar year with MVP WellBeing Rewards. Earn up to $400 for completing health-related activities and get reimbursed up to $200 for expenses associated with activities, tools, and online apps that enhance your well-being.
The MVP regional network includes top providers throughout New York State and Vermont with more than 60,000 primary and specialty providers and 3,400 facilities. What sets MVP apart is its partnership with Cigna HealthCare and Evernorth Behavioral Health, which expand your coverage to a national network of over one million providers.
Your MVP plan gives you access to participating pharmacies across the nation—including most major chains such as Hannaford, Walgreens, Market32, and Walmart—for coverage of thousands of medications.
Having the right access to nutrition is important, especially when you are in recovery. Get 14 nutritious meals delivered right to your door following any inpatient hospital stay.
Living well means being informed about the best ways to take care of yourself—physically, emotionally, financially, or otherwise. We offer a variety of classes and workshops for all members at all activity levels.
$0 Gia® virtual care visits* offer a convenient and low-cost way to access care your way.
*Gia virtual care services generally start at $0, but a member cost-share may apply for specialty providers, in-person visits, and referrals. Refer to Gia for estimated costs at the time of service. Eligibility, covered services, and age limits may apply. For serious or life‑threatening emergencies call 911.
Once enrolled in your MVP health plan, you, your spouse, and/or dependents may be eligible for Transition of Care Benefits with a non-participating provider for up to 90 days. You will qualify for this benefit if you are undergoing treatment for a life threatening, degenerative, or disabling condition or if you, your spouse, and/or covered dependent are pregnant. To apply, please download and complete the Transition of Care Benefits Application.
Fill a prescription at any retail pharmacy that accepts MVP, including major chains. Learn more about Medicare Part D drug coverage.
Having the right access to nutrition is important, especially when you are in recovery. Get 14 nutritious meals delivered right to your door following any inpatient hospital stay.
Enjoy a membership to fitness locations with SilverSneakers and access a full library of on-demand videos and live online classes.
Earn a $100 reward card after completing an Annual Wellness Visit with your Primary Care Provider.
From finding doctors and other care providers to accessing virtual care, Gia is there for every moment, big or small. Sign in at my.mvphealthcare.com or through the Gia by MVP mobile app, whichever is more convenient.
Get help with understanding health topics and results, coordinating care, managing a diagnosis, and more through Care Advantage. This program connects you to a registered nurse, who serves as your personal care advocate. Call your MVP Case Manager at 1-866-942-7966. For Medicare Advantage plans, access an MVP Care Guide at 1-844-232-9687.
Once you are an MVP member, connect with the MVP Customer Care Center who is dedicated to answering questions from members. Send a secure message anytime in Gia or call 1-888-687-6277, Monday—Friday, 8 am—6 pm Eastern Time.
