Contact Us
Already an MVP member?
Start with your ID card! The best way to reach us is to call the Customer Care number on the back of your Member ID card.
Other contact information:
- MVP Medicare Members
MVP Medicare Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220, Fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - UVM Health Advantage Members
MVP Medicare Customer Care Center: 1-800-665-7924
TTY: 1-800-662-1220, Fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - MVP DualAccess Members
MVP Member Services/Customer Care Center: 1-866-954-1872
TTY: 1-800-662-1220
Seven days a week, 8 am to 8 pm (ET)
From April 1 – September 30, call Monday – Friday, 8 am to 8 pm - Or, use the MVP Customer Care Contact form
Address
MVP Medicare Customer Care Center
625 State St
Schenectady, NY 12305
24/7 Nurse Advice Line
1-800-204-4712
Request a Coverage Determination or Formulary Exception
Phone: 1-800-665-7924
Fax: 1-800-401-0915
Information on Grievances, Initial Determinations, Exceptions, and Appeals
Shopping for a Medicare plan?
Contact an MVP Medicare Advisor
1-800-324-3899
TTY: 1-800-662-1220
Hours
Call seven days a week, 8 am-8 pm, Eastern Time
From April 1-September 30, call Monday-Friday, 8 am-8 pm