Let’s Get You to the Right Medicare Contact Options 

For Specific Medicare Questions and Information

Shopping for a Medicare Plan 

Contact an MVP Medicare Advisor seven days a week, 8 am–8 pm, Eastern time. From April 1-September 30, call Monday-Friday, 8 am–8 pm.  

Call 1-800-324-3899 (TTY 711)
24/7 Nurse Advice Line 

Our nurses can help you understand treatment options, prepare for doctor visits, and answer health-related questions.  

Call 1-800-204-4712 (TTY 711)

Other Contact Information 

Use the MVP Customer Care contact form, or find the information you need below. 

MVP Medicare Members

MVP Medicare Customer Care Center: 1-800-324-3899
TTY 711, fax: 1-585-327-2298 
Seven days a week, 8 am to 8 pm (ET) 
From April 1–September 30, call Monday–Friday, 8 am to 8 pm 

UVM Health Advantage Members

MVP Medicare Customer Care Center: 1-800-665-7924
TTY 711, fax: 1-585-327-2298 
Seven days a week, 8 am to 8 pm (ET) 
From April 1–September 30, call Monday–Friday, 8 am to 8 pm 

MVP DualAccess Members 

MVP Member Services/Customer Care Center: 1-866-954-1872
TTY 711 
Seven days a week, 8 am to 8 pm (ET) 
From April 1–September 30, call Monday–Friday, 8 am to 8 pm 

Mailing Address for Customer Care Center

MVP Medicare Customer Care Center 
625 State St 
Schenectady, NY 12305 

Coverage Determinations and Formulary Exceptions 

To request a coverage determination or formulary exception, call us at 1-800-665-7924 TTY 711. You can fax related documents to 1-800-401-0915

Grievances, Initial Determinations, Exceptions, and Appeals 

You may file a grievance or appeal or request an exception to our policies. 

Speak to A Representative

To shop for a plan, contact an MVP Medicare Advisor at 1-800-324-3899 (TTY 711)

For questions about your plan, contact the MVP Medicare Customer Care Center at 1-800-665-7924 [TTY 711). If you have an MVP DualAccess plan, call 1-866-954-1872 (TTY 711).

From April 1-September 30, reach us Monday-Friday, 8 am-8 pm.

From October 1-March 31, reach us seven days a week, 8 am-8 pm.

For Information and Referral to Community Resources and Programs 

Need Help? You Are Not Alone! 

Call or text to receive free, confidential support.

MVP Crisis Hotline
1-833-787-9687 (TTY 711)

Crisis Text Line
Text HELLO to 741741

National Suicide Prevention Lifeline
1-800-273-TALK (8255)  
Or call, text, or chat to 988

Already a Member?

The fastest way to get the answers you need is to sign into Gia® or create an account. You can also call the Customer Care phone number on the back of your Member ID card. 

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Not a member?

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MVP Health Plan, Inc. is an HMO-POS/PPO/HMO D-SNP organization with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in MVP Health Plan depends on contract renewal. MVP Health Plan, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 12/31/2024 based on review of MVP Health Plan’s Model of Care. Health benefit plans are issued by MVP Health Plan, Inc., an operating subsidiary of MVP Health Care, Inc. Not all plans available in all states and counties. Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711).

Other physicians/providers are available in the MVP Health Care network. Gia virtual care services are available at no member cost-share for medical plans, including qualified high-deductible health plans (QHDHPs). Exceptions may apply for self-funded plans. In-person visits and referrals are subject to cost-share per plan. Members enrolled in a Medicare Rx plan without additional MVP medical coverage do not have access to MVP virtual care services through Gia. SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc. All rights reserved. GetSetUp is a third-party provider and is not owned or operated by Tivity Health, Inc. (“Tivity”) or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.

TruHearing® and (RE)TM are trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. Retail pricing based on prices for comparable aids. Follow-up provider visits included for one year following hearing aid purchase. Free battery offer is not applicable to the purchase of rechargeable hearing aid models. Three-year warranty includes repairs and one-time loss and damage replacement. Hearing aid repairs and replacements are subject to provider and manufacturer fees. For questions regarding fees, contact a TruHearing hearing consultant.

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Last Updated: 3/1/2024