Already an MVP member?

Start with your ID card! The best way to reach us is to call the Customer Care number on the back of your Member ID card.

Other contact information:

• MVP Medicare Members
  MVP Medicare Customer Care Center: 1-800-665-7924
  TTY: 1-800-662-1220, Fax: 1-585-327-2298
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• UVM Health Advantage Members
  MVP Medicare Customer Care Center: 1-800-665-7924
  TTY: 1-800-662-1220, Fax: 1-585-327-2298
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• MVP DualAccess Members
  MVP Member Services/Customer Care Center: 1-866-954-1872
  TTY: 1-800-662-1220
  Seven days a week, 8 am to 8 pm (ET)
  From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
• Or, use the MVP Customer Care Contact form

Address

MVP Medicare Customer Care Center
625 State St
Schenectady, NY 12305

24/7 Nurse Advice Line

1-800-204-4712

Request a Coverage Determination or Formulary Exception

Phone: 1-800-665-7924
Fax: 1-800-401-0915

• Information on Grievances, Initial Determinations, Exceptions, and Appeals

  • Grievances and Appeals (PDF)
  • Getting Care During a Disaster (PDF)

  
  

Shopping for a Medicare plan?

Contact an MVP Medicare Advisor

1-800-324-3899
TTY: 1-800-662-1220

Hours

Call seven days a week, 8 am-8 pm, Eastern Time
From April 1-September 30, call Monday-Friday, 8 am-8 pm