Already an MVP member?

Start with your ID card! The best way to reach us is to call the Customer Care number on the back of your Member ID card.

Other contact information:

MVP Medicare Customer Care Center

1-800-665-7924
TTY: 1-800-662-1220

Call seven days a week, 8 am-8 pm, Eastern Time
From April 1-September 30, call Monday-Friday, 8 am-8 pm

Or, use the MVP Customer Care Contact Form

Address

MVP Medicare Customer Care Center
220 Alexander St.
Rochester, NY 14607

24/7 Nurse Advice Line

1-800-204-4712

Request a Coverage Determination or Formulary Exception

Phone: 1-800-665-7924
Fax: 1-800-401-0915

• Information on Grievances, Initial Determinations, Exceptions, and Appeals

  • Grievances and Appeals (PDF)
  • Getting Care During a Disaster (PDF)

  
  

Shopping for a Medicare plan?

Contact an MVP Medicare Advisor

1-800-324-3899
TTY: 1-800-662-1220

Hours

Call seven days a week, 8 am-8 pm, Eastern Time
From April 1-September 30, call Monday-Friday, 8 am-8 pm