Already an MVP member?

Start with your ID card! The best way to reach us is to call the Customer Care number on the back of your Member ID card.

Other contact information

  • MVP Medicare Members
    MVP Medicare Customer Care Center: 1-800-665-7924
    TTY 711, Fax: 1-585-327-2298
    Seven days a week, 8 am to 8 pm (ET)
    From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
  • UVM Health Advantage Members
    MVP Medicare Customer Care Center: 1-800-665-7924
    TTY 711, Fax: 1-585-327-2298
    Seven days a week, 8 am to 8 pm (ET)
    From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
  • MVP DualAccess Members
    MVP Member Services/Customer Care Center: 1-866-954-1872
    TTY 711
    Seven days a week, 8 am to 8 pm (ET)
    From April 1 – September 30, call Monday – Friday, 8 am to 8 pm
  • Or, use the MVP Customer Care Contact form

Mailing Address

  • MVP Medicare Customer Care Center
    625 State St
    Schenectady, NY 12305

Shopping for a Medicare plan?

Contact an MVP Medicare Advisor at 1-800-324-3899 (TTY 711).

Call seven days a week, 8 am-8 pm, Eastern Time.
From April 1-September 30, call Monday-Friday, 8 am-8 pm.


24/7 Nurse Advice Line

MVP has nurses on call 24 hours a day, 7 days a week. The nurse advice line won’t replace a virtual visit or a visit with your doctor, but it can help you understand treatment options, prepare for doctor visits, and connect you with a library of audio messages for over 400 health-related questions.

To connect, call 1-800-204-4712


Coverage determinations and formulary exceptions

To request a coverage determination or formulary exception, call us at 1-800-665-7924. You can fax related documents to 1-800-401-0915.

Grievances, initial determinations, exceptions, and appeals