Start with Gia®: 24/7 Care from Home or Anywhere
Behavioral Health Care
myVisitNow is a virtual behavioral health (BH) care service offering 24/7 online doctor visits available to all MVP members.
With myVisitNow, MVP members have access to behavioral health specialists and psychiatrists from across the country. Visits are done via online video chat, between patient and doctor, through a smartphone, tablet, or computer with a web camera. Speak with a qualified behavioral health professional about:
- Depression and anxiety
- Trauma
- Addiction
- Medication management
- And much more!
You do not need a referral from your Primary Care Provider (PCP) – you can self-refer to any behavioral health provider!
If you are an MVP member with an existing behavioral health provider relationship through myVisitNow, you can continue to access these services directly through the myVisitNow app, visiting myVisitNow.com, or calling 1-855-666-9557.
Access myVisitNow through the Gia by MVP mobile app by tapping Virtual Care, then Behavioral Health Care.
Everyday Health Care
Galileo, our virtual primary care partner, also offers integrated behavioral health care services. The Galileo behavioral health therapist team consists of Licensed Clinical Social Workers, Licensed Mental Health Counselors, and Psychologists. For mild to moderate behavioral health needs such as anxiety or depression, members can access the Galileo behavioral health therapy program that includes condition assessments, recurring appointments (up to 12 sessions with your therapist), and/or prescribing non-controlled substances. Your therapist can also work with your PCP or Psychiatrist to determine if medication management support is needed.
Access Galileo through the Gia by MVP mobile app by tapping Virtual Care, then Everyday Health Care.
Urgent Care
For urgent care or emergencies, our urgent virtual care partner, UCM Digital Health (UCM), can dispatch an ambulance and/or make sure you get to the emergency room if needed.
Access UCM through the Gia by MVP mobile app by tapping Virtual Care, then Urgent Care.
Find a Doctor
Use Gia or our Find a Doctor Tool to search for in-person and virtual BH providers. When searching, use the Doctors by Specialty or Places by Type search options.
Get Started with Gia for Virtual Behavioral Health Services
First, download the Gia by MVP Mobile app from the App Store® or Google Play®. Then sign into Gia® or create an account. To create an account, you must be an MVP Member and you need an email address where you can receive messages.
To access urgent or emergency care services through UCM, select Virtual Care, then Urgent Care, then Start Your Visit.
To access virtual primary care services through Galileo, select Virtual Care, then Everyday Health Care, then Talk to a Galileo Doctor. You will be prompted to create a free profile with Galileo and download the Galileo app from the App Store® or Google Play®.
To access behavioral health services through myVisitNow, select Virtual Care, then Behavioral Health Care, then Start with myVisitNow. You will be prompted to create a free profile with myVisitNow and download the myVisitNow app from the App Store® or Google Play®.
Note: Your Galileo profile, your myVisitNow profile, and your Gia profile are all separate accounts. However, when you sign in to Gia and choose either Everyday Health Care or Behavioral Health Care, you will be automatically signed into your Galileo or myVisitNow account, respectively.
Additional Virtual Care Behavioral Health Providers
Remember, your behavioral health is just as important as your physical health. When your behavioral and physical health are out of balance, it can affect your quality of life. MVP offers several options for members to access virtual behavioral health support including:
| Provider Group | Contact Information | Services Offered | Ages Served |
|---|---|---|---|
| aptihealth |
aptihealth.com Call: 1-888-454-3827 |
|
Ages 5+ |
| Array Behavioral Care |
arraybc.com Call: 1-800-442-8938 |
|
Ages 5+ |
| Brave Health | bebravehealth.com |
|
Ages 13+ |
| Charlie Health |
charliehealth.com Call: 1-866-484-8218 |
|
Ages 12+ |
| Ophelia Medical Group |
ophelia.com Text: 215-585-2144 myOphelia (for MVP Members) |
|
Ages 18+ |
| Valera Health |
valerahealth.com Call: 1-646-450-7748 |
|
Ages 12+ |
To find additional virtual BH providers visit mvphealthcare.com/findadoctor. Enter “virtual care” in Doctors by specialty.
MVP’s Case Management program allows you to talk to a licensed behavioral health clinician over the phone. Case managers can help you find in-network outpatient therapists and can connect you with social services and other supportive resources. Call MVP at 1-866-942-7966, or visit mvphealthcare.com/behavioralhealth to learn more.
Additional Resources
Call, text, or email for free, confidential support
Crisis Text Line
Text HELLO to 741741
MVP Crisis Hotline
MVP has resources and programs to support customers living with a mental health or substance use concern. To learn more, visit mvphealthcare.com/behavioralhealth.