Sometimes asking for help can be the hardest thing to do. If you’re feeling down, think you may be suffering from anxiety, depression, or need help with managing alcohol or substance use, you have options for getting the care and support you may need.
Start with Gia®: 24/7 Care from Home or Anywhere
The Gia by MVP mobile app is available 24/7 and quickly connects you to a doctor via text, video, or phone call. Based on your symptoms, your Gia provider can diagnose and treat many health issues and will be able to recommend a treatment plan, prescribe a medication, or refer you to an in-person doctor, urgent care, or emergency room in your area, if needed. Through the Gia app, you can access:
Everyday Care
Galileo, our virtual primary care partner, includes behavioral health (BH) care services. The Galileo BH therapist team consists of Licensed Clinical Social Workers (LCSW), Licensed Mental Health Counselors (LMHC), and Psychologists (PsyD). For mild to moderate BH needs such as anxiety or depression, members can access the Galileo BH therapy program that includes condition assessments, recurring appointments (up to 12 sessions with your therapist), and/or prescribing non-controlled substances. Your therapist can also work with your Primary Care Provider (PCP) or Psychiatrist to determine if medication management support is needed.
Access Galileo through the Gia by MVP mobile app by selecting Virtual Care, then Start with Galileo. This is available to all MVP members age 18 and older.
Urgent/Emergency BH Services
For urgent care or emergencies, our urgent virtual care partner, UCM Digital Health (UCM), can dispatch an ambulance and/or make sure you get to the emergency room if needed.
UCM can also connect members who need more complex behavioral health care services to other services, including myVisitNow. If you are an MVP member with an existing behavioral health provider relationship through myVisitNow, you can continue to access these services directly through the myVisitNow app, visiting myVisitNow.com, or calling 1-855-666-9557.
Access UCM through the Gia by MVP mobile app by selecting Virtual Care, then Start Your Visit. You can also call 1-877-GoAskGia (462-7544). This is available to all MVP members.
Find a Doctor Online Search Tool
Access the Find a Doctor online search tool in the Gia by MVP mobile app or at mvphealthcare.com/findadoctor to search for other in-person and virtual BH providers. Use the Doctors by Specialty or Places by Type search options.
Get Started
- Visit GoAskGia.com to download the Gia by MVP mobile app. You can also download the app from the App Store® or Google Play®.
- Create your Gia profile. You need to be an MVP Member and you need an email address where you can receive messages. If you already have an MVP member online account, you can sign into the Gia app using the same
email address and password combination you use to sign into your online account. - To access Urgent/Emergency services through UCM, select Virtual Care, then Start Your Visit.
- To access Everyday Care through Galileo, click Virtual Care, then choose any of the options under Everyday Care. You will be prompted to create a free profile with Galileo and download the Galileo app from the App Store® or Google Play®.
Note: Your Galileo profile and your Gia profile are two separate accounts. However, when you sign into Gia and choose Start With Galileo, you will be automatically signed into your Galileo account.
Additional Virtual Care Behavioral Health Providers
Remember, your behavioral health is just as important as your physical health. When your behavioral and physical health are out of balance, it can affect your quality of life. MVP offers several options for members to access virtual behavioral health support including:
|
BH Provider |
Contact Information |
Services Offered |
Ages Served |
|---|---|---|---|
|
myVisitNow |
Therapy; Medication Management |
Therapy Visits: ages 12+ Medication Management: ages 18+ |
|
|
Brave Health |
Call or Text: 646-766-8303 |
Individual & Group Therapy; Addiction Treatment & Community Support; Medication Assisted Treatment |
Ages 13+ |
|
Array Behavioral Care |
arraybc.com Call: 1-800-442-8938 |
Therapy; Medication Management |
Ages 5+ |
|
aptihealth |
aptihealth.com Call: 1-888-454-3827 |
Therapy; Medication Management |
Ages 5+ |
|
Valera Health |
Individual Therapy; Medication Management |
Ages 6+ |
|
|
Ophelia Medical Group |
Ophelia.com Text: 25-585-244 |
Medication management for symptoms related to withdrawal |
Ages 18+ |
To find additional virtual BH providers visit mvphealthcare.com/findadoctor. Enter “virtual care” in Doctors by specialty.
MVP’s Case Management program allows you to talk to a licensed behavioral health clinician over the phone. Case managers can help you find in-network outpatient therapists and can connect you with social services and other supportive resources. Call MVP at 1-866-942-7966, or
visit mvphealthcare.com/behavioralhealth to learn more.
Additional Resources
Call, text, or email for free, confidential support
MVP Crisis Hotline
Crisis Text Line
Text HELLO to 741741
MVP has resources and programs to support customers living with a mental health or substance use concern. To learn more, visit mvphealthcare.com/behavioralhealth.