Let’s Get You to the Right Child Health Plus Contact Options
For Specific Child Health Plus Questions and Information
Customer Care Center—Behavioral Health
MVP Behavioral Health Advocates can help you understand your or your child(ren)’s behavioral health benefits, find a behavioral health provider in your area, review treatment options, and assist with member appeals. Call Monday–Friday, 8 am–6 pm (ET).Call 1-844-687-0707 (TTY: 711)
Log Into Your Account
Choose or change your child’s primary care doctor, get help with referrals, replace a lost ID card, report a pregnancy or the birth of a new baby, or ask us about any change that may affect your Child Health Plus benefits.Log in
Other Contact Information
Use the MVP Customer Care contact form if you’re a member, or find the information you need below.
Assistance in Your Language
No matter what language you and your child speak, we will work with you. Call us at 1-800-852-7826 (TTY: 711) Monday through Friday, 8 am–6 pm. We will speak with you in your own language. We will also help you find a primary care doctor who speaks your child’s language if one is available.
If Your Child Has a Disability
If your child is blind, has trouble hearing, or is in a wheelchair, we want to ensure your child has the care and service they need. We can tell you if the office of a particular provider is wheelchair-accessible or has communications devices. We also offer services that include:
- Case management
- Help in making or getting to appointments
- Information in large print
- Names and addresses of providers who specialize in serving people with disabilities
- Relay link to TTY/TDD machine (711)
If you live in one of the following counties, you qualify for our Child Health Plus coverage:
If you don’t live in one of these counties, please contact the New York State Department of Health to learn more about the Child Health Plus options in your area.
*Essential Plan not available in Putnam county.
If you’re a Child Health Plus member, call 1-800-852-7826 (TTY: 711) Monday through Friday, 8 am–6 pm.
For Information and Referral to Community Resources and Programs
Need Help? You Are Not Alone!
Call or text to receive free, confidential support.
MVP Crisis Hotline
Crisis Text Line
Text HELLO to 741741
National Suicide Prevention Lifeline
Or call, text, or chat to 988
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