Hear from our Care Guides about how they can work with you.

Our expert Care Guides provide personalized support with your Medicare Advantage plan. They can help you understand and take full advantage of your benefits and get the right care. Your Care Guide will be by your side to support your wellness journey or manage ongoing health care.

Care Guides are here to help.

Your Care Guide can listen to your needs and help you navigate your complete health care experience.

  • Access your plan. Set up Gia® to manage both your health and your health plan. Get information like your MVP Member ID card, claims, and premium invoices. Plus learn how to connect with $0 virtual care services, available 24/7 via the Gia by MVP mobile app.
  • Get help using your benefits. Learn about benefits that matter to you and your health needs! Depending on your plan, this could include benefits like dental coverage, over-the-counter allowance, vision benefits, transportation support, wellness benefits, and more.
  • Navigate your care. Get help with prescription questions, finding a doctor, and scheduling appointments.
  • Manage a health condition. Get support to address a new or ongoing health issue. Care Guides can connect you with additional resources, like benefits to help manage chronic conditions, our Case Management team, and more.

Work with a Care Guide and get the most out of your plan from the first day of coverage!

Connect with a Care Guide.

A Care Guide can be reached Monday through Friday from 8:30 am–5 pm.

Call 1-844-232-9687

MVP Health Plan, Inc. is an HMO-POS/PPO/HMO D-SNP organization with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in MVP Health Plan depends on contract renewal. MVP Health Plan, Inc. has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 12/31/2024 based on review of MVP Health Plan’s Model of Care. Health benefit plans are issued by MVP Health Plan, Inc., an operating subsidiary of MVP Health Care, Inc. Not all plans available in all states and counties. Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711).

Other physicians/providers are available in the MVP Health Care network. Gia virtual care services are available at no member cost-share for medical plans, including qualified high-deductible health plans (QHDHPs). Exceptions may apply for self-funded plans. In-person visits and referrals are subject to cost-share per plan. Members enrolled in a Medicare Rx plan without additional MVP medical coverage do not have access to MVP virtual care services through Gia. SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc. All rights reserved. GetSetUp is a third-party provider and is not owned or operated by Tivity Health, Inc. (“Tivity”) or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.

TruHearing® and (RE)TM are trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. Retail pricing based on prices for comparable aids. Follow-up provider visits included for one year following hearing aid purchase. Free battery offer is not applicable to the purchase of rechargeable hearing aid models. Three-year warranty includes repairs and one-time loss and damage replacement. Hearing aid repairs and replacements are subject to provider and manufacturer fees. For questions regarding fees, contact a TruHearing hearing consultant.

©2023 NationsBenefits, LLC. and NationsOTC, LLC. NationsOTC is a registered trademark of NationsOTC, LLC. All other marks are the property of their respective owners. Mom’s Meals® is a registered trademark of PurFoods, Inc.

Last Updated: 3/1/2024