Get the Care You Need During Emergencies
Your MVP Medicare Advantage plan can help during a declared state of disaster or emergency, such as severe weather conditions, medical pandemics, or great security concerns. Examples of officials who can declare a state of disaster or emergency include:
- The governor of your state
- The U.S. secretary of Health & Human Services
- The president of the United States
However, there are certain special conditions involved during a disaster or emergency.
How Your Coverage Works During Disasters
Generally, you can get care from out-of-network providers at in-network costs during a disaster. You may also be able to fill prescriptions at out-of-network pharmacies if you can’t use an in-network pharmacy during the disaster.
If you must use an out-of-network pharmacy, you’ll generally have to pay the full cost at the time you fill the prescription, rather than your normal share of the cost. You can ask us to reimburse you for our share of the cost.
How to Request Reimbursements for Your Care During a Disaster
Claims by Mail
Download and fill out a copy of either our Medical Reimbursement Form or the CVS Caremark Prescription Reimbursement Claim Form. You can also call our Medicare Customer Service Center at 1-800-665-7924 (TTY 711) and ask for the form.
Mail your request for payment, along with any bills or receipts, to us at these addresses:
MVP Health Care
P.O. Box 2207
Schenectady, NY 12301
Prescription Drug Claims
P.O. Box 52066
Phoenix, AZ 85072-2066
Claims by Phone
You can also call us at 1-800-665-7924 (TTY 711) to request payment. You must submit your claim to us within one year of the date you received the service, item, or drug.
Other physicians/providers are available in the MVP Health Care network. MVP virtual care services through Gia are available at no cost-share for most members. In-person visits and referrals are subject to cost-share per plan. Members enrolled in a Medicare Rx plan without additional MVP medical coverage do not have access to MVP virtual care services through Gia. SilverSneakers is a registered trademark of Tivity Health, Inc. SilverSneakers On-Demand is a trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc. All rights reserved. GetSetUp is a third-party provider and is not owned or operated by Tivity Health, Inc. (“Tivity”) or its affiliates. Users must have internet service to access online services. Internet service charges are responsibility of user.
TruHearing® and (RE)TM are trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. Retail pricing based on prices for comparable aids. Follow-up provider visits included for one year following hearing aid purchase. Free battery offer is not applicable to the purchase of rechargeable hearing aid models. Three-year warranty includes repairs and one-time loss and damage replacement. Hearing aid repairs and replacements are subject to provider and manufacturer fees. For questions regarding fees, contact a TruHearing hearing consultant.
Y0051_8263_M | Last Updated: 4/13/2023
Speak to a Representative
To shop for a plan, contact an MVP Medicare Advisor at 1-800-324-3899 (TTY 711)
For questions about your plan, contact the MVP Medicare Customer Care Center at 1-800-665-7924 (TTY 711). If you have an MVP DualAccess plan, call 1-866-954-1872 (TTY 711).
From April 1-September 30, reach us Monday-Friday, 8 am-8 pm.
From October 1-March 31, reach us seven days a week, 8 am-8 pm.
Get Medical Reimbursement Forms
Download and fill out a copy of our Medical Reimbursement Form.