Transportation Benefit
Get free transportation to non-emergency medical appointments with MVP Medicare Advantage plans, including rides to doctors, dentists, pharmacies, and more.
Most MVP Medicare plans include a transportation benefit that provides rides to and from non-emergency medical appointments at no cost.*
Using Your Transportation Benefits
You can use this benefit for rides to your:
- Primary Care Provider
- Eye Doctor
- Chiropractor
- Oncologist
- Behavioral Health Provider
- Dentist
- Pharmacy
One “ride” is each leg of a trip, up to 30 miles, to or from your destination. If you schedule a ride to your doctor’s office and then another ride home, it counts as two rides.
To schedule a ride, call NationsTransport® at 1-855-996-4327 (TTY 711), seven days a week, 8 am-8 pm Eastern Time.
Do not use this service if you have a life-threatening emergency. For serious and life-threatening emergencies, please dial 911.
*Benefit is only available on select plans. If you have Medicare from an employer, you may not have a transportation benefit. Be sure to review your EOC or speak with the person who administers your health benefits.
More Tips for Using this Benefit
- Schedule ahead! While you must schedule at least 48 hours ahead to guarantee a ride, we recommend scheduling up to a week in advance.
- If you need to cancel, call NationsTransport® at least two hours before your scheduled pick-up time or the trip may still count as one of your covered rides.
- To find out how many rides remain in your allowance, call NationsTransport®.
- Request door-to-door service for help in and out of the vehicle.
- Ask about special accommodations if you are in a wheelchair or unable to walk.
- If you need transportation for a stretcher, please call MVP Medicare Customer Care for prior approval. The phone number is on the back of your Member ID card.
- You can bring a companion (or companion animal) at no extra charge. Be sure to include this information when you schedule your ride.
MVP Health Plan, Inc. is an HMO-POS/PPO/HMO D-SNP organization with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in MVP Health Plan depends on contract renewal. Health benefit plans are issued by MVP Health Plan, Inc., an operating subsidiary of MVP Health Care, Inc. Not all plans available in all states and counties. Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. For accommodations of persons with special needs at meetings, call 1-800-324-3899 (TTY 711).
©2025 NationsBenefits, LLC. and NationsTransport, LLC. NationsTransport is a registered trademark of NationsTransport, LLC. All other marks are the property of their respective owners.
Schedule a Ride
To schedule a ride, call NationsTransport® at 1-855-996-4327 (TTY 711), seven days a week, 8 am-8 pm Eastern Time.
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Review Your Evidence of Coverage
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