The Medicare Health Outcomes Survey (HOS) and Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey help measure Member experience, access to care, care coordination, and overall health outcomes. These surveys provide important feedback that supports quality improvement and helps identify opportunities to better meet Members’ needs.

How Providers Can Support Patient Experience and Outcomes

Providers play an important role in supporting positive patient experiences and improved outcomes. Office workflows such as timely follow-up after visits or hospitalizations, care gap outreach, preventive screening reminders, medication adherence support, and efforts to improve appointment access can help strengthen the patient experience and support better health.

MVP encourages Providers to share patient experience activities, workflows, or best practices their offices are using to improve outcomes. These examples may help identify successful approaches that can be shared more broadly to support Members and strengthen care delivery across the Provider network.