Provider self-service options are available to support timely access to information. These resources may be used to verify prior authorization requirements, obtain the appropriate forms, submit requests, and retrieve common Member and claim details.

Interactive Voice Response (IVR)

The Self Service IVR is available for automated access to common information requests. Get started by calling the Customer Care Center for Provider Services at 1-800-684-9286 and select from the options. More details can be found here.

Upon completion of the call, a reference number will be provided for your records. IVR interactions are recorded within MVP systems in the same manner as representative-assisted calls, and the IVR allows inquiries for multiple Members and Providers within a single session.

Please use self-service options when available for timely access to information. If additional assistance is required, or if documentation review is needed, please use the contact and submission details above to route your request to the appropriate team.

Prior authorization requirements and forms

Prior to submission, please confirm whether prior authorization is required by reviewing the applicable provider, payment, medical, pharmacy, and DME prior authorization policies. Prior authorization forms are available here and then select Admissions and Prior Authorizations.

Where to submit requests

Submission guidance: Please use the submission method listed for your request type. To support timely processing, include all required clinical documentation and ensure member and provider identifiers are complete and legible.